Quality Assurance and Compliance Analyst

Valon Tech

1d • $100,000 - $135,000

About The Position

This individual contributor role sits at the intersection of Compliance, client communication, and product quality. You’ll intake client-reported compliance issues, investigate what’s actually happening, partner with Product/Engineering to drive root cause analysis (RCA) and fixes, and build regression test coverage (including AI-assisted test generation) to prevent repeat issues.
This is a high-ownership role. You'll shape how ValonOS addresses the regulatory requirements facing our enterprise clients, translate complex mortgage servicing regulations into product requirements, and build scalable compliance programs that support both Valon's servicing operations and our growing software business. You'll operate at the intersection of technology and regulation in one of the most complex industries in the world.
Your work will span regulatory analysis, product compliance guidance, client-facing compliance support, and cross-functional strategy. You'll need to balance deep regulatory expertise with practical product thinking—understanding not just what the rules require, but how to create processes and systems that make compliance efficient and reliable for the business. If you're motivated by complexity, energized by building something new, and excited to define what compliance looks like for the future of regulated finance, you'll thrive here.

Requirements

• 4+ years in compliance investigations, risk/controls, incident management, QA, product support engineering, or a similar problem-solving role in a regulated environment.
• Demonstrated experience running structured triage + RCA for complex issues with multiple stakeholders.
• Strong client communication skills (written and verbal): can ask clarifying questions and explain outcomes without hand-waving.
• Ability to translate ambiguous issue reports into reproducible steps, clear acceptance criteria, and prioritized work items.
• QA mindset: experience writing test plans, capturing test evidence, and thinking in edge cases and regressions.
• Comfort working with data and familiarity with software engineering to engage credibly with engineering and product teams.
• Familiarity with regulated financial services concepts and the discipline of documentation/controls (without positioning as legal advice).
• Ability to translate complex regulatory requirements into clear, actionable product and operational guidance.
• High ownership as an IC: manages multiple investigations simultaneously and meets response/closure expectations.

Nice To Haves

• Experience in compliance, risk, or regulatory operations (servicing, fintech or CFPB-oriented environments a plus).
• Experience partnering closely with Product/Engineering teams to ship fixes under time pressure.
• Exposure to automated testing (API testing, scripted tests); coding experience (Python/TypeScript) a plus.
• Experience using AI tools to draft or expand test cases, validate outputs, or generate synthetic scenarios responsibly.
• Familiarity with tools like Jira/Linear, Confluence/Notion, ticketing systems, and incident/postmortem templates.
• Experience identifying systemic trends and proposing durable quality improvements (not just one-off fixes).

Responsibilities

• Run a structured issue intake + triage workflow: client report → scoping questions → impact analysis → RCA → fix plan → validation → closeout.
• Communicate with clients clearly and consistently: acknowledge receipt, gather details, provide status updates, explain impact and timelines, and document outcomes.
• Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding.
• Perform impact analysis: identify who/what is affected, severity, timeframe, and any downstream reporting or operational implications for the client.
• Produce crisp internal writeups: problem statement, reproduction steps, evidence, hypothesis, root cause, decision log, and recommended remediation.
• Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes).
• Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and clarity high.
• Design test plans and test evidence for fixes (before/after proof, scenario coverage, regression checklist).
• Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-assisted test generation to propose edge cases and synthetic scenarios without hype.
• Track trends in issues (recurrence, root causes, time-to-close), and recommend targeted quality improvements to reduce repeat volume.
• Stay apprised of new and updated mortgage servicing regulations across federal, state, and investor/GSE sources; maintain an internal change log with effective dates and key obligations.
• Triage potential changes as they emerge: assess applicability by product area and client segment, identify urgency, and flag ambiguous interpretations for escalation.
• Perform structured impact analyses for each relevant change, including workflow impacts, data and reporting impacts, operational dependencies, client configuration considerations, and residual risk.
• Partner with Product and Engineering to translate regulatory changes into clear requirements, scope options, and a pragmatic change plan (milestones, owners, testing approach, and timeline).
• Align cross-functional stakeholders (Compliance leadership, Support/CS, Operations) on the plan, decision log, and client commitments; proactively surface tradeoffs and risks.
• Create client-facing change communications that are accurate and plain-language: what is changing, who is impacted, when it takes effect, what the client needs to do, and where to find documentation.
• Coordinate execution follow-through: track implementation progress, validate delivered behavior against requirements, and ensure appropriate test evidence and release notes are produced.
• Monitor post-release outcomes (client feedback, defects, edge cases, reporting accuracy), and drive any required follow-up fixes or documentation updates.
• Communicate implementation status and completion back to clients, including any phased rollouts, configuration steps, and confirmation of readiness before effective dates.
• Maintain ongoing readiness artifacts: updated internal guidance, updated client documentation, and a record of communications and decisions for auditability.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed