Quality Assurance Analyst
Generali Group•Pembroke Pines, FL
403d•Remote
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About The Position
The Quality Assurance Analyst at Generali Global Assistance is responsible for ensuring the quality and consistency of customer interactions. This role involves monitoring, evaluating, and improving customer service performance through detailed analysis and feedback. The analyst collaborates closely with the Manager of Operations Development and customer service teams to identify training needs, enhance quality performance, and increase company standards, ultimately contributing to customer satisfaction and retention.
