Quality Assurance Analyst

Liberty Behavioral & Community Services•Sugar Grove, WV

23h•$55,000 - $65,000

About The Position

Job Overview: Liberty Community Programs is dedicated to delivering high‑quality services for individuals with autism and developmental disabilities. We are seeking a detail‑oriented and analytical Quality Assurance Analyst to support our organization’s commitment to excellence. In this role, you will assist in monitoring compliance, evaluating service quality, analyzing data, and supporting continuous improvement efforts across all departments. The ideal candidate is highly organized, knowledgeable about regulatory standards, and passionate about improving service delivery in behavioral health and developmental disability programs. Key Responsibilities Quality Assurance Monitoring Assist in implementing quality assurance policies, procedures, and performance standards Conduct routine audits of documentation, service delivery, and operational practices Monitor compliance with state and federal regulations, including DDS, TJC, CARF, and other oversight bodies Identify areas of non‑compliance and support corrective action planning with relevant departments Data Analysis & Reporting Collect, review, and analyze data related to service outcomes, client satisfaction, and program performance Prepare clear and accurate reports summarizing audit findings, trends, and quality metrics Track progress on corrective actions and quality improvement initiatives Compliance Support Maintain up‑to‑date knowledge of regulatory requirements and assist in ensuring organizational adherence Support internal teams during licensing reviews, audits, and accreditation processes Help ensure staff are informed of relevant compliance updates and procedural changes Training & Quality Improvement Assist in developing training materials related to quality standards, documentation, and compliance Support staff education on best practices in service delivery and regulatory expectations Promote a culture of accountability, accuracy, and continuous improvement Collaboration & Communication Work closely with clinical, administrative, and operational teams to support quality assurance goals Communicate audit results, quality concerns, and improvement recommendations in a clear and professional manner Participate in quality improvement meetings and cross‑departmental initiatives Client & Stakeholder Engagement Assist in gathering client and family feedback to support program evaluation Help ensure client concerns related to service quality are documented and addressed appropriately

Requirements

Bachelor’s degree in healthcare administration, psychology, social services, quality assurance, or a related field (master’s preferred but not required)
Knowledge of regulatory and accreditation standards such as DDS, TJC, CARF, or similar bodies
Minimum 2–3 years of experience in quality assurance, compliance, auditing, or related work in behavioral health, SUD or developmental disability services.
Strong analytical skills with experience in data review, reporting, and interpreting quality metrics
Excellent written and verbal communication skills
High attention to detail and strong organizational abilities
Proficiency with electronic health records (EHR) and quality management systems
Ability to work independently and collaboratively in a fast‑paced environment.

Responsibilities

Assist in implementing quality assurance policies, procedures, and performance standards
Conduct routine audits of documentation, service delivery, and operational practices
Monitor compliance with state and federal regulations, including DDS, TJC, CARF, and other oversight bodies
Identify areas of non‑compliance and support corrective action planning with relevant departments
Collect, review, and analyze data related to service outcomes, client satisfaction, and program performance
Prepare clear and accurate reports summarizing audit findings, trends, and quality metrics
Track progress on corrective actions and quality improvement initiatives
Maintain up‑to‑date knowledge of regulatory requirements and assist in ensuring organizational adherence
Support internal teams during licensing reviews, audits, and accreditation processes
Help ensure staff are informed of relevant compliance updates and procedural changes
Assist in developing training materials related to quality standards, documentation, and compliance
Support staff education on best practices in service delivery and regulatory expectations
Promote a culture of accountability, accuracy, and continuous improvement
Work closely with clinical, administrative, and operational teams to support quality assurance goals
Communicate audit results, quality concerns, and improvement recommendations in a clear and professional manner
Participate in quality improvement meetings and cross‑departmental initiatives
Assist in gathering client and family feedback to support program evaluation
Help ensure client concerns related to service quality are documented and addressed appropriately