Quality Assurance Analyst

WEX•Chicago, IL

21h•$53,000 - $69,700

About The Position

The Quality Assurance Analyst is responsible for conducting independent quality reviews of all aspects of Benefits Administration systems and related data integration to ensure accuracy, completeness, and adherence to established standards. This role functions as a control point within the operational workflow validating work prior to production releases and live dates, identifying errors, and ensuring documentation and system updates meet defined requirements. The position is primarily internal facing and partners closely with Implementation, Operations, and Ongoing Client Services teams to reduce errors and mitigate operational risk.

Requirements

Attention to detail
Exceptional accuracy and ability to detect inconsistencies
Strong documentation discipline
Ability to follow structured processes and enforce standards
Clear, concise written communication
Ability to provide constructive internal feedback
Professional collaboration across internal teams
Ability to identify logical errors and gaps
Strong root cause identification skills
Ability to interpret technical documentation and system logic
Strong critical thinking skills
Ability to proactively identify potential issues before they escalate and recommend practical, well-considered solutions.
Google and Microsoft Office Suite, including but not limited to Word and Excel - formulas, pivot tables, Vlookups
Basic SQL
Ability to gather and analyze data requirements
Familiarity with key web technologies as used by WEX
Ability to manage multiple review cycles and clients simultaneously
Strong prioritization and deadline management
Bachelor’s Degree or equivalent work experience
3–5 years of experience in Benefits Administration, system configuration, or QA

Nice To Haves

Experience in QA automation and AI tools is a plus.
Experience in structured testing or quality control environments preferred.

Responsibilities

Perform thorough quality reviews of benefits administration activities across multiple clients, including enrollments, life event changes, eligibility rules, rates, and data file integrations, for Open Enrollment and ongoing administration.
Validate data file integrations between internal and external systems to ensure accurate field mappings, file structures, and data logic against documented requirements (includes carrier 834 eligibility files, payroll files, client census files, COBRA eligibility files, spending account eligibility and contribution files, etc.)
Create and execute detailed test plans, including identifying test cases, to validate that system configurations align with documented requirements and expected results.
Log defects with clear replication steps and supporting evidence.
Validate data accuracy across systems and ensure alignment with plan rules, regulatory requirements (COBRA, ACA, Non-discrimination testing, etc.), and client-specific configurations.
Perform detailed scheduled audits as well as ad-hoc audits necessary to support root cause analysis and impact assessment.
Develop and maintain QA standards, test plan templates, and documentation.
Partner closely with Operations, Client service, Product and Technology teams to resolve issues and enhance process efficiency, including application of automation and AI tools.
Participate in testing efforts for system enhancements, new product releases, and scheduled production code releases to ensure quality outcomes.
Partner with Operations and Client Service teams to reinforce quality standards and best practices to meet client Service Level Agreements (SLAs), increase quality performance, reduce risks, and identify improvement opportunities.
Identify, document, and track errors, trends, and root causes; provide actionable insights and recommendations for improvement.