Quality Assurance Analyst - IT

Arizona Department of Administration • Phoenix, AZ

2d • Remote

About The Position

THE ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS), ARIZONA’S MEDICAID
AGENCY, IS DRIVEN BY ITS MISSION TO DELIVER COMPREHENSIVE, COST-EFFECTIVE HEALTH
CARE TO ARIZONANS IN NEED. AHCCCS IS A NATIONALLY ACCLAIMED MODEL AMONG MEDICAID
PROGRAMS AND A RECIPIENT OF MULTIPLE AWARDS FOR EXCELLENCE IN WORKPLACE
EFFECTIVENESS AND FLEXIBILITY.

AHCCCS EMPLOYEES ARE PASSIONATE ABOUT THEIR WORK, COMMITTED TO HIGH PERFORMANCE,
AND DEDICATED TO SERVING THE CITIZENS OF ARIZONA. AMONG GOVERNMENT AGENCIES,
AHCCCS IS RECOGNIZED FOR HIGH EMPLOYEE ENGAGEMENT AND SATISFACTION, SUPPORTIVE
LEADERSHIP, AND FLEXIBLE WORK ENVIRONMENTS, INCLUDING REMOTE WORK OPPORTUNITIES.
WITH CAREER PATHS FOR SEASONED PROFESSIONALS IN A VARIETY OF FIELDS, ENTRY-LEVEL
POSITIONS, AND INTERNSHIP OPPORTUNITIES, AHCCCS OFFERS MEANINGFUL CAREER
OPPORTUNITIES IN A COMPETITIVE INDUSTRY.

COME JOIN OUR DYNAMIC AND DEDICATED TEAM.

This position performs activities related to QA including various testing
efforts (functional, UAT, regression, etc.) and the various tasks (requirements
review, analysis, execution, etc.) to support those activities. Responsible for
creating and maintaining documents necessary for any projects or duties
assigned. Makes recommendations for improvement of processes including
implementation or maintenance of test automation efforts. Stay current on QA
practices and tools in order to provide feedback on how changes would benefit
the team.

Requirements

• State and Federal Rules/Regulations
• AHCCCS Policy regarding Medicaid coverage and eligibility/LTC Policy and Procedures
• Business Operations and Rules
• Research Methods
• Automated Information System Analysis Techniques and Principles
• Automated Information System Design and Functions
• User Acceptance Test Procedures, Test Plan Development and Standards for Documentation
• Analytical/research and problem-solving skills to identify and respond to issues and effectively evaluate outcome
• Technical skills for preparation of test scenarios and system evaluation
• Quality assurance skills to ensure effectiveness of final product
• Organizational skills for project and day to day coordination
• Planning skills for preparation of time frames and effective work management
• Oral and written communication skills for effective communication
• Interpersonal/customer service skills for interfacing with external and internal customers and coworkers
• Work closely with business and other diversely talented technologists with a high degree of accuracy and detail
• Interface with users and all stakeholders in order to determine their evolving needs
• Work independently as well as in a team
• Quickly learn new security software tools with no formal training
• 2 years SQL experience to query databases for troubleshooting; auditing; updates to subsystems. 2 years of any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but not limited to: relevant degree from an accredited college or university, related quality assurance certification(s), coursework, and work experience relevant to the assignment.

Nice To Haves

• Bachelor’s degree plus 2 – 5 years experience in quality assurance testing and analysis (or equivalent experience). Two years experience in full life-cycle software development, which includes requirement definition, analysis, design, coding, system testing, documentation & implementation. Certification may substitute for years of experience. Certifications or equivalents that would be considered: ISTQB, CAST, CSQA, or CSTE.

Responsibilities

• Perform life-cycle testing of varying types (UAT, regression, end-to-end, etc.) and the tasks necessary to perform those tests. This may include requirements reviews, analysis, planning execution, reporting, etc.
• Support existing automation initiatives and recommend/propose opportunities to improve on automation efforts. Research and analysis of system problems/issues and recommend/propose solutions.
• Prepare documentation to support assigned projects. The documents include test plans, test cases and results or other documents necessary to perform projects/tasks assigned.
• Become highly knowledgeable on primary area(s) of support including familiarity with business knowledge. Assist staff with technical questions and provide guidance to secondary support members.
• Attend various meetings, staff meetings, management meetings, etc.
• Become familiar with other areas of support in order to act as a secondary resource for those areas.

Benefits

• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees