QUALITY ASSURANCE ANALYST II

HC3 • Irondale, AL

5d • Hybrid

About The Position

The Quality Assurance Analyst II role builds on the foundational responsibilities of a level 1 analyst by being a key contributor to the integrity and reliability of our products and services. The purpose of this role is to go beyond basic testing and proactively identify complex issues in our applications to ensure a seamless and accurate experience for our clients. The analyst is responsible for owning testing efforts for new features and complex integrations, leading to a more robust and scalable product. The desired outcome is a higher level of product quality that minimizes post-launch issues, solidifies client trust, and contributes to the long-term success of our document delivery solutions.

Requirements

• Strong analytical and problem-solving skills
• Advanced understanding of QA methodologies and tools
• Able to manage multiple testing projects simultaneously
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Proactive approach to learning new tools and technologies to improve testing efficiency
• Bachelor's Degree in a computer science, software engineering, or information technology related field and/or relevant experience
• 3-5 years of experience in quality assurance or software testing
• Proficient with test automation tools and scripting languages
• Strong understanding of SQL, relational data, and test management tools
• Experience in performance testing and root cause analysis
• Experience with Jira and/or other ticketing system

Nice To Haves

• Experience managing projects and holding people accountable
• Certifications in software testing (e.g., ISTQB Certified Tester)
• Experience in Agile/Scrum development environments
• Knowledge of data composition tools such as Quadient Inspire/GMC

Responsibilities

• Design and execute more complex test cases, including performance, load, and stress testing.
• Enhance and maintain automated testing scripts and frameworks.
• Collaborate with development and product teams to understand requirements and ensure comprehensive test coverage.
• Perform detailed root cause analysis for production failures and suggest process improvements.
• Develop and maintain test documentation, ensuring traceability and alignment with business requirements.
• Assist in training and mentoring level 1 QA Analysts.
• Contribute to the continuous improvement of quality assurance processes and methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees