Quality Assurance Analyst I - Salesforce

Mariner Finance, LLC.•Nottingham, MD

1d•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

Bachelor’s degree in Information Systems, MIS, BIS, CIS, or related field.
Minimum two (2) years of Quality Assurance experience involving business reporting and web applications.
Experience handling multiple projects simultaneously.
Experience translating business and technical requirements into detailed test scenarios.
Strong PC skills including Microsoft Office (Access, Excel, Word, & Outlook).
Strong attention to detail, interpersonal skills, and notation skills.
Comfort working with sensitive or confidential data while adhering to security and governance standards.

Nice To Haves

Experience defining Quality Assurance full life cycle processes.
Technical writing experience.
Hands-on experience with Salesforce, ideally within Financial Services Cloud.
Exposure and experience in a .NET environment.
Understanding of Agile/Scrum SDLC and QA best practices.
Exposure to test automation tools (e.g. Copado Robotic Testing (CRT), Stellium, or Playwright)

Responsibilities

Review and validate business requirements.
Define and document testing strategy for each software and/or report deliverable.
Construct SQL queries to support validation of defined testing strategies.
Test for data quality and user interface functionality.
Support Salesforce release cycles, ensuring testing is completed and acceptance criteria are met prior to deployment.
Validate Salesforce functionality and data flows to ensure compliance with internal controls, regulatory requirements, and audit standards applicable to financial services.
Partner with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
Assist with User Acceptance Testing, including test coordination, issue triage, and validation of fixes.
Construct user and “How to” guides for software and report releases.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.