Quality Assurance Administrator

GT Independence•Sturgis, MI

20d

About The Position

The Quality Assurance Administrator plays a key role in sustaining and strengthening the organization’s quality assurance programs. This position emphasizes data-driven analysis, root cause identification, research, and practical problem-solving to support regulatory compliance, quality assurance, accreditation standards, operational effectiveness, and continuous improvement. The Quality Assurance Administrator works collaboratively across departments to evaluate complex quality assurance matters, support quality-focused initiatives, and translate findings into actionable insights aligned with organizational strategy.

Requirements

Bachelor’s degree required; preferred fields include Quality, Compliance, Business, Healthcare Administration, Public Administration, or a related discipline. An equivalent combination of education and experience may be considered; five (5) years of relevant quality assurance, or regulatory experience may substitute for a bachelor’s degree.
Demonstrated expertise in Microsoft Excel, including advanced data analysis and reporting capabilities.
Proven ability to identify root causes and apply analytical thinking to complex quality challenges.
Strong research skills with the ability to synthesize complex information into clear, actionable insights.
Ability to work independently, navigate ambiguity, and manage multiple initiatives in a regulated environment.
Strong written and verbal communication skills.

Nice To Haves

Experience supporting CARF accreditation or similar regulatory/accreditation frameworks preferred.

Responsibilities

Execute and support quality assurance activities, including audits, reviews, monitoring efforts, and performance metric tracking.
Support CARF accreditation efforts through preparation, documentation review, monitoring activities, and follow-up actions.
Analyze complex data sets using advanced Microsoft Excel skills (e.g., pivot tables, formulas, data validation, dashboards) to identify trends, risks, and opportunities for improvement.
Identify root causes of quality assurance issues, data integrity gaps, incidents, and process failures using structured analytical and problem-solving methodologies.
Monitor key performance indicators (KPIs), service-level agreements (SLAs), and regulatory benchmarks, and provide early warning analysis for potential compliance or performance risks.
Investigate data discrepancies, reporting variances, and audit findings, and coordinate corrective actions, as needed, to address root causes.
Develop and document standardized reporting methodologies, definitions, and standard operating procedures to ensure consistency and reliability to support efficient reporting and analysis.
Assisting with quality-focused projects in collaboration with cross-functional partners, ensuring deliverables align with quality assurance requirements and strategic objectives.
Support cross-functional initiatives related to quality assurance and operational improvement.
Assist with quality assurance activities related to service expansion into new locations, ensuring alignment with internal standards and external regulatory expectations.
Monitor quality improvement initiatives to support timely implementation and sustained outcomes.
Prepare reports, analyses, and supporting documentation for leadership, regulators, and accreditation bodies.
Maintain current knowledge of applicable regulations, contracts, accreditation standards, and internal policies.
Participates in the testing and validation of new system releases, enhancements, and process changes to confirm alignment with compliance requirements, data integrity standards, and operational workflows prior to deployment.
Uphold the organization’s mission, values, and commitment to quality and compliance.
Perform other duties as assigned.