Quality Assurance Administrative Assistant (8:30am - 5:00pm)

Chimes•Baltimore, MD

47d•$25

About The Position

Responsible for performing clerical and administrative support duties for staff while maintaining confidentiality and following established guidelines and procedures but using some judgement in choosing the proper procedure for each task. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Requirements

High school diploma or its equivalent
Knowledge of typing, filing, and office procedures and routines
Two years of full-time employment in progressively responsible clerical work
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Thorough knowledge of standard English, basic arithmetic required
Experience with modern office methods and equipment
High degree of skill in typing and computer utilization
Ability to sit, stand, and walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop
Ability to lift, carry, and push up to 50 lbs. regularly
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work with limited direct supervision
Ability to maintain confidentiality
Ability to work without assistance to complete assignments
Ability to follow directions and focus on tasks
Ability to make decisions and solve problems
Ability to be organized, flexible, and dedicated to quality service
Ability to handle tasks with judgement, tact, and accuracy
Ability to prioritize and manage multiple tasks effectively
Ability to analyze data and recommend corrective action
Ability to manipulate numbers
Ability to report problems or relate information to management
Ability to understand and comply with safety procedures and environmental requirements
Ability to read, write, and speak (communicate and relate information) English
Ability to understand terminology of the office unit
Ability to use a computer for data input and retrieval of information as required
Ability to file, type, photocopy, collate, and operate office machinery
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to notice and report changes in work space conditions
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly according to assigned schedule and company policies
Ability to work a flexible schedule as required to include weekends and holidays
Ability to attend and participate in training and work-related meetings
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to comply with all building, security, and company policies and procedures

Nice To Haves

Valid CPR/FR certification preferred

Responsibilities

Comply with all Agency policies and procedures and follow contract specifications
Promptly respond to all calls or messages from supervisor or designated representative
Perform repetitive clerical and administrative functions ensuring accuracy and completeness
Provide clerical and administrative support to the Shift Managers
Answer phone calls and dispatch service requests
Set up and maintain a variety of reports and review for accuracy
Maintain flow and output of work; prepare and forward documents as required
Fax, e-mail, FedEx documents to corporate headquarters
Track meetings and upcoming events for management and staff
Maintain Chimes BWI Attendance Hotline Phone and call log
Performs daily/weekly payroll duties to include: data entry into UltiPro, send daily pay sheets to Finance weekly in timely manner
Assist in badging application process for all new/current employees for timely submissions and renewals.
Assist with employee communications informing of policy or other changes
Prepare step up logs and submit to payroll; provide needed paperwork to managers weekly
Prepare and complete required paperwork timely and accurately
Provide assistance to visitors & employees and announce to appropriate personnel
Answer simple inquires and refer problems and issues to site management
Work cooperatively with others including all staff, site management, administrators, co-workers, community professionals, customers, vendors and the public
Attend work regularly according to assigned work schedule and in accordance with Chimes/District of Columbia policy. Must work 40 hours per week
Maintain confidentiality
Comply with all security procedures; wear ID badge(s) at all times while working at site
Observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Assist Shift Managers on scheduling employees for training.
Ensure that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development
Clean and maintain office equipment and keep office neat and organized
Schedule interviews and assist in completion of new hire onboarding & paperwork ensuring completion and accuracy
Assists with employee recognition events
Perform other duties and tasks as needed
Duties, responsibilities, and tasks may change at any time with or without notice