Quality and Records Manager

HDR • Arlington, VA

20h • Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'
We believe architecture is more than designing buildings, it’s about providing solutions to societal challenges and creating stronger, more vibrant communities. As part of our Architecture practice at HDR, you’ll contribute to the design and delivery of spaces and experiences that advance community well-being around the world. From healing environments and learning spaces to research labs and civic landmarks and infrastructure, your work will directly influence how individuals experience the world around them. We bring together architects, planners, designers, and technical experts to solve complex design challenges with creativity, curiosity, and collaboration. From championing design excellence with an emphasis on resilience and sustainability to pioneering innovative building technologies, your contributions will leave a lasting impact on the built environment. This isn’t just a job, it’s a chance to drive meaningful change and help define the future of our communities.

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
HDR is currently seeking a Quality and Records Manager to join our team in our Arlington, VA office.
As the Quality and Records Manager, you will serve as the local leadership representative of HDR’s Corporate Quality Office and the HDR Quality Management System (QMS) within the Mid-Atlantic area. In this role, you will act as a trusted business partner, helping to:
Champion awareness and inspire the implementation of HDR’s QMS and data management practices.
Cultivate a culture of continuous learning while advancing risk-management principles across the area.
Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR’s QMS.

This position is ideal for someone who is passionate about problem-solving, collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes.

Requirements

• Professional degree required or equivalent years of experience.
• A minimum of 6 years industry experience with a minimum of 3 years in related quality fields.
• Applicable quality certification (or ability to obtain)
• A deep understanding of QMS fundamentals.
• Proven skills in the areas of staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Strong familiarity with full suite of MS Office; PowerBI, SharePoint, and collaborative comment/review applications.
• Due to client contract requirements, US-naturalized citizenship is required.

Nice To Haves

• Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements.
• Strong commitment to enhancing quality culture among local leadership and staff.
• Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
• Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble.
• High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes.
• Embrace the HDR brand promise and values.
• Represents HDR’s commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.
• Preference given to candidates who currently reside in the VA/MD/DC Area

Responsibilities

• Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership.
• Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested.
• Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience.
• Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
• Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate.
• Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.).
• Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization.
• Respond to staff questions or issues related to policies and procedures related to the organization’s QMS.
• Identify local opportunities for training and support through monitoring loss trends due to quality related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree