Quality and Outcome Specialist - Hospice

Enhabit Home Health & Hospice•Dallas, TX

3d•Remote

About The Position

Analyzes quality and satisfaction outcome trends and is the branch resource for questions related to outcomes and improvement consistent with the quality work plan. Supports branch and regional offices by providing education and input for local leaders and clinical staff to facilitate execution and implementation of recommended remedial actions to improve quality and satisfaction outcomes. Strong collaboration skills with operational and sales senior leadership can be expected. Reacts to clinical audits by facilitating training programs that will enhance patient care, reduce risk associated with inadequate documentation, and improve outcomes in line with company goals. Designs, plans, organizes, and directs branch education in accordance with current federal and state regulations and facilitates all clinical education activities relate to the quality assurance and performance improvement (QAPI) work plan for the region, ensuring that all clinical staff are adequately trained to provide the highest degree of quality care. This is a fully remote position, however you must live in a state we do business in.

Requirements

Required to be a graduate of an approved school of professional nursing or social work.
Required to have and maintain a valid clinical license, per state requirements to complete this job in accordance with applicable board’s rules.
Required to have and maintain a valid state driver license in the current state of residence.
Required to have and maintain automobile liability insurance, as required by law.
Oral communication, written communication, fluency in English, active listening.
Demontrated intermediate technology skills. Especially Microsoft office, including word and excel.
Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives, including but not limited to, effective supervision, teamwork, task completion, and other position objectives. Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disasteror pandemic.

Nice To Haves

Preferred professional certification in Hospice Outcomes and Patient Evaluation (HOPE) for hospice.
Preferred experience with the federal, state, and local laws and regulatory guidelines that govern a home care operation.
Preferred experience developing and executing clinical education.

Responsibilities

Evaluate clinical operational policies and procedures; make recommendations for correction of identified deficiencies; be familiar with all information contained in company policies and procedures.
Ensure appropriate resources to develop education of clinical employees; recommend appropriate updates to the clinical toolkit.
Support local and regional leadership; analyze areas of opportunity for improvement with outcomes and satisfaction and develop action plans focused on outcomes.
Develop in-services and educational offerings; aid in the education of branch clinical employees.
Execute education and training related to established procedures and manual content to local clinical staff; ensure understanding of requirements of participation in the Medicare home health or hospice program.
Perform/facilitate QAPI functions, as requested; including collating, interpreting, and acting on data.
Facilitate performance improvement plans for quality and satisfaction outcome related deficiencies; guided by the QAPI program and work plan.
Attend and participate in QAPI committee activities, as needed.
Act as a resource to local branches; remain current on industry standards and trends, and Medicare, state, and local laws and regulations.
Perform on-site visits; be prepared with objective data.
Complete all other duties as assigned.