Quality and Innovation Coordinator

TX-HHSC-DSHS-DFPS • Grand Prairie, TX

1d • Hybrid

About The Position

This Management Analyst IV position is selected by and reports to the Director of Policy and Strategy under the Associate Commissioner (AC) of Policy and Quality within Access and Eligibility Services (AES). The Quality & Innovation Coordinator serves as a central coordination point between Quality Management, Program Policy, and Field Policy within Policy and Quality.
This position ensures policy-related Quality Control findings are translated into structured policy initiatives, assigned to the appropriate teams, tracked through resolution, and reported in alignment with Quality Management expectations. In addition, the position leads hands-on continuous improvement and innovation efforts to improve policy clarity, internal processes, and cross-team coordination. The role serves as a project owner for assigned initiatives and has authority to coordinate participation and drive projects to completion. This position does not supervise staff.
Applicants selected for hire will be required to pass background and other due diligence checks.

Requirements

• Graduation from an accredited four year college or university with major coursework in operations, business, political science, management, public policy, social work, public health, or a related field preferred; relevant work experience may substitute for education on a year-for-year basis.
• At least two years of experience coordinating projects or initiatives involving multiple stakeholders.
• At least one year of experience working with management, policy, quality, or operational processes in a public sector or large organizational environment.
• Knowledge of Texas HHSC eligibility programs (SNAP, TANF, Medicaid/CHIP, MEPD).
• Quality Control processes and Quality Management reporting requirements.
• Policy development and handbook revision processes.
• Project management principles and practices.
• Process improvement and change management methodologies.
• Coordinating cross-functional initiatives without direct supervisory authority.
• Translating quality findings into actionable policy initiatives.
• Developing tracking tools, dashboards, and structured reports.
• Organizing and managing multiple concurrent projects.
• Facilitating structured meetings and problem-solving sessions.
• Communicating clearly in both written and verbal formats.
• Serve as project owner and make project-level decisions within defined scope.
• Ensure accountability and follow-through across multiple teams.
• Independently initiate and lead improvement efforts.
• Bring appropriate subject matter experts into projects as needed.
• Manage competing priorities and ambiguity.
• Build collaborative working relationships across divisions.
• Maintain attention to detail in documentation and reporting.

Nice To Haves

• Experience with Texas HHSC eligibility programs is preferred.
• Experience leading process improvement or innovation initiatives is preferred.
• Experience serving as project owner is preferred.

Responsibilities

• Coordinates policy-related Quality Control findings and ensures findings are addressed in policy and ensuring assignment to appropriate Program Policy team while maintaining structured tracking through resolution.
• Leads continuous improvement and innovation projects from concept through implementation, including development of project plans, milestones, and measurable outcomes.
• Facilitates structured meetings, root-cause discussions, and cross-functional work sessions involving Quality Management, Program Policy teams, Field Policy, and the Policy Implementation Team.
• Develops and maintains tracking and reporting mechanisms to monitor progress of QC-driven initiatives and provides structured updates to division leadership and Quality Management.
• Serves as project owner for assigned initiatives, making project-level decisions within scope, coordinating cross-team participation, and ensuring timely movement toward completion.
• Supports change management efforts related to policy or process improvements to promote understanding and adoption across impacted teams.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level