Quality Analyst / Risk Manager

Beacon Specialized Living•Richmond, VA

About The Position

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence. Position Summary: The Quality Analyst ensures execution of all Quality Department tasks within their assigned group homes, day programs and/or supported living arrangements. This role requires a high degree of collaboration with group homes, day programs and/or supported living arrangements to ensure compliance with state regulations and accreditation standards while maintaining consistency and alignment with the One Beacon philosophy. Additionally, the role involves collaboration with Quality Department leadership to address any deviations in performance beyond acceptable limits.

Requirements

Highschool diploma or GED required.
Minimum 3 years’ experience in group home/day programs and/or in DSP role
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive. You will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
Excellent organizational, analytical, and problem-solving skills.
Strong communication and interpersonal skills.
Ability to collaborate effectively with diverse teams.
Strong computer skills utilizing various software programs and applications.
A professional demeanor.
Demonstrated ability to multi-task.
Ability to work with little daily supervision.

Responsibilities

Responsible for assigned schedule of in person visits to all assigned group homes/day programs
Assigned schedule of unannounced evening home visits
Accurately assess and document performance of assigned group homes/day programs
Assist group home/day program staff with remediation of risks and subpar performance
Conduct in-depth audits on all assigned group homes/day programs
Incident management assistance, including closing incidents and monitoring quality improvements
Serves as the agency's Risk Manager who oversees and monitors Risk Management activities in accordance with DBHDS regulations and company requirements.
Identifies, monitors, and helps to reduce existing factors and potential risks.
Reviews clinical assessment and reassessment processes to mitigate risks unique to program participants.
Assesses the effectiveness of risk management systems within the program using baseline data.
Conducts systemic risk assessment reviews at least annually to identify and respond to practices, situations, and policies that could result in the risk of harm to individuals receiving services.
Reviews and updates the Company’s written Risk Management plan at least annually based on ongoing quality review and risk management activities
Reviews staff competency and adequacy of staffing to meet needs of program participants.
Establishes quality control standards and parameters through a Quality Improvement Plan and QA audits; continually monitors quality and report results.
Conducts individual screening, investigations, root cause analysis, and uses data to analyze trends and patterns.
Reviews all program incident reports and completes follow up and/or action plan.
Submits incident reports to all necessary parties within a specified time frame in accordance with state and agency requirements.
Complete follow-up investigations and interviews on incidents as needed and provides a final report to include an action plan for follow-up under the direct supervision of the Program Director, or designee.