8748 - QMHA II - Outpatient Program Case Manager (Health & Human Services)

Jackson County, OR•Medford, OR

57d

About The Position

The Adult Outpatient Program at JCMH serves clients in various stages of mental health recovery and well-being, with a specific focus on adults 55 years and older. The case manager on this team will work collaboratively, with a team of providers including prescribers and nurses, peers, and therapists, and another case manager. We are looking for a QMHA with experience in providing strength based case management that encourages client autonomy, skill development, and active engagement in managing symptoms as well as activities that improve wellbeing. Jackson County strives to recruit, hire and retain the best employees! Preferred candidate will have an interest in working with aging and older adults. Most of our clients are diagnosed with a severe and persistent mental illness, and many are somewhere within the stages of change or recovery maintenance with regard to substance use disorders. Either experience with or an interest in developing skills with the treatment of substance use disorders is essential. Pass a criminal background check prior to hire. Submit an acceptable DMV certified court print prior to hire. click on the following link to review Jackson County's requirements for an acceptable driving record. Pass a pre-employment drug screen, which includes screening for Marijuana. Click on the link to review Jackson County's Drug-Free Workplace Policy. This position is represented by union group SEIU. I. Position Summary Provides a variety of case management services to an identified caseload of clients with chronic mental illness; and, provides fiscal oversight and decision-making duties regarding program functions and/or oversight of fidelity model programs. Employees initially work under direct supervision, and progress to more general supervision as the incumbent becomes able to independently perform the full range of duties and work is normally reviewed upon completion and for overall results.

Requirements

Bachelor's degree in psychology, social work, a behavioral sciences field, or equivalent; OR
A combination of at least four years of relevant work, education, training or experience.
Requires possession of a valid driver's license and an acceptable driving record.
Requires knowledge of the techniques and procedures used in evaluating, modifying and motivating human behavior; community resources; de-escalation techniques; Oregon Administrative Rules, laws, regulations for scope of practice including confidentiality policies and regulations. Knowledge and practice of ethics of behavioral health care and for public employees.
Ability to assess status of individuals and families for needs and services; provide case management and care coordination; provide support and guidance to clients and family members; identify risk or danger and respond professionally, independently, and responsibly in all situations, including crisis, emergency, or dangerous situations; understand and provide trauma informed and client-centered care and contribute to a trauma informed workplace/environment; work independently and participate as an active member of a cohesive work group; prioritize high volumes of work and multi-task situations well; write concise, timely, and accurate progress notes and reports; maintain timely records with accuracy and confidentiality; exercise initiative, tact and good judgment in dealing with community partners, other providers, community members, and clients and families from various backgrounds; establish and maintain cooperative working relationships with those contacted in the course of work; understand and carry out detailed instructions of a technical and professional nature; communicate effectively, both orally and in writing; operate office equipment; learn and successfully use a variety of office and healthcare information systems; and, read and understand relevant reference manuals, and equipment manuals, etc.
Ability to work in an office environment and in the field; to coordinate hands and feet in performing simple movements, such as bending, reaching and grasping; to exert physical effort in sedentary to light work involving moving from one area of the facility to another and in the field, reaching, kneeling, climbing of stairs and standing for extended periods of time. Requires sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of equipment as well as sufficient hand/eye coordination to perform semi-skilled repetitive movements such as operating office equipment. Requires the ability to operate a motor vehicle. Sensory requirements include sound, odor and visual perception and discrimination, as well as oral communications ability.

Nice To Haves

Preferred candidate will have an interest in working with aging and older adults. Most of our clients are diagnosed with a severe and persistent mental illness, and many are somewhere within the stages of change or recovery maintenance with regard to substance use disorders. Either experience with or an interest in developing skills with the treatment of substance use disorders is essential.
Pass a criminal background check prior to hire.
Submit an acceptable DMV certified court print prior to hire.
Pass a pre-employment drug screen, which includes screening for Marijuana.

Responsibilities

Assesses client needs and functioning level and identifies client's goals and objectives for services; provides individualized case management services to clients to meet those needs.
Provides services such as gathering information and data to determine the need and support for program eligibility, assesses client problems and makes referrals; schedules client appointments for various services; transports clients; assists clients in completing forms.
Establishes and maintains complete and accurate records of client activities and treatment progress.
Conducts home visits; provides basic individual and group counseling, education, skills training, outreach and support to clients and families as necessary.
Provides indirect services including routine consultations to care givers and community agencies, client advocacy and community resource development.
Maintains knowledge of current research, trends and practices applicable to assigned program by attending classes, conferences and workshops as appropriate.
May include working rotating shifts and adjusted work schedules which include holidays, weekends, and overnights; works overtime when required; may be assigned to perform work in the field outside the office.
Adheres to regulatory requirements, collective bargaining agreements, County and departmental policies and procedures, required trainings, as well as safe work practices.
Develops and maintains effective internal and external working relationships at all levels.
Has regular and reliable attendance. Overtime may be required.