Case Manager, QMHA (Community Navigator)

Cascadia Health • Portland, OR

8d • $26 - $28

About The Position

We are seeking a Case Manager, QMHA to play a pivotal role in our Aid and Assist restoration program. This position is part of a two person team supporting individuals under the Aid and Assist population. This position will provide highly individualized and intensive recovery-oriented services to achieve specific goals and increase resiliency for individuals identified with a serious mental illness, which resulted commission of a crime (Aid and Assist) as a result of their mental illness. The Case Manager QMHA working with this program plays a vital role in supporting individuals transitioning from the Oregon State Hospital into the community. This position ensures continuity of care by initiating contact while clients are still hospitalized, coordinating essential services such as housing and medication, and providing ongoing support post-discharge. The Case Manager serves as a bridge between institutional care and community integration, promoting stability, recovery, and independence. The Case Manager, QMHA is responsible for assisting clients access a variety of services and supports. Additionally, this role serves as an advocate and works with clients to meet their goals and needs. This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of inclusion, safety, and acceptance.

Requirements

• A bachelor’s degree in a behavioral science field from an accredited college or university or three years of fulltime professional experience providing direct service to individuals in a social service setting is required.
• Must demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs).
• Certification must be kept current and in compliance with OARs through MHACBO.
• A minimum of 1 year experience working with adults with severe and persistent mental illness is required.
• Effective communication and active listening skills.
• Effective interpersonal and customer service skills.
• Ability to work proactively and effectively in a team and independently.
• Knowledge of Microsoft Office suite.
• Operate computer hardware and software at a level needed to effectively perform job functions.
• Driving is required, an employee must possess a valid driver’s license, a minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.
• All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Responsibilities

• Provide mental health case management and skills training with clients as indicated in their treatment plan, and as directed by the treatment team.
• Work with the treatment team on assessing treatment needs, support development and monitoring, provide consultation to mental health aides, and transition planning -including completion of referrals, attending screenings, advocacy, maintaining housing, obtaining resources, benefits and consultation regarding client needs.
• Provide individual and group: skills training, CPST, activity therapy, and meet productivity expectation.
• Effectively engage clients to participate in treatment services.
• Integrate best practices into the day-to-day operations including: Person-Centered Approach, Harm Reduction, Trauma Informed Care, Motivational Interviewing, Strength-Based Approach and Recovery Model.
• Create and maintain cooperative relationships with outside providers in securing benefits, advocating for clients, and connecting to acute care providers.
• Coordinate treatment and continuity of care with community stakeholders, guardians, representatives from the legal system, hospital care, medical care, other community-based agencies, and other Cascadia team members to maintain treatment team communication.
• Attend and participate in clinical staff meetings to provide input and gain knowledge and communicate program and client needs.
• Provide monitoring and supervision to support clients in developing and maintaining structured activities in alignment with their personal goals and any required conditions for community integration.
• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate following protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete annual employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.
• Other duties as assigned.

Benefits

• Generous Paid Time Off Package
• Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options
• Wellness Benefits:
• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level