QI Specialist

Recovery Centers of America•Westminster, MA

4h•Onsite

About The Position

As a Quality Improvement (QI) Specialist under the supervision of the Chief Executive Officer, you will be instrumental in driving facility and company-wide quality improvement initiatives. Your work will directly influence the delivery of exceptional care, adherence to regulatory requirements, and the establishment of a culture of continuous performance improvement in substance use disorder treatment and general healthcare.

Requirements

Strong understanding of compliance and quality standards specific to substance use disorder treatment and healthcare.
Familiarity with healthcare regulatory requirements (local, state, federal) and accreditation standards.
Proficiency in data collection, analysis, and reporting, including familiarity with IT systems and tools such as Microsoft Office Suite and quality management platforms
Strong organizational, communication, and problem-solving skills with attention to detail.
Analytical mindset with the ability to interpret data and translate it into actionable insights
Basic proficiency with IT systems used in healthcare quality management.
Ability to manage tasks effectively and meet deadlines.
Good organizational and communication capabilities.
Commitment to continuous learning within the healthcare compliance field.
Proficiency in Microsoft Office Suite and willingness to learn new software as needed.
Ethical judgment and integrity when handling sensitive patient data, with a commitment to confidentiality in line with HIPAA and related regulations.
Leadership skills with a proactive approach to solving problems and driving team collaboration.
Cultural competence and sensitivity towards diverse populations.
Eagerness to learn and thrive in a fast-paced, team-oriented environment.
Minimum: Bachelor's degree in a related field preferred.
1-3 years in quality improvement, regulatory compliance, or healthcare operations, preferably in substance use disorder treatment or a similar setting preferred.
Experience with performance improvement initiatives, compliance monitoring, and data reporting is highly beneficial.

Nice To Haves

Experience with project management methodologies (e.g., Agile, Six Sigma) is a plus.
Certification in healthcare quality and/or process improvement (e.g., Six Sigma Green Belt) is preferred.

Responsibilities

Partner with all departments as a senior leader to elevate quality of care, ensuring compliance with all regulatory and contractual requirements while fostering a culture of ongoing improvement.
Collaborate with multidisciplinary teams to collect, analyze, and monitor quality metrics, identifying opportunities for improvement and driving data-informed decisions.
Develop and lead the implementation of performance improvement strategies using proven methodologies to enhance efficiency, quality, safety, and patient outcomes.
Track, evaluate, and report the status of quality initiatives, ensuring transparency and accountability across teams.
Maintain and lead compliance with TJC/CARF standards, as well as local, state, and federal regulations. Facilitate survey readiness and preparedness initiatives.
Update regulatory matrices and compliance documentation in collaboration with relevant teams.
Analyze incident report trends to identify systemic issues and develop actionable plans to address root causes and mitigate future risks.
Own and drive the achievement of Facility Balanced Scorecard metrics, ensuring alignment with organizational goals and sustained performance improvements.
Oversee and optimize the quality of patient safety, privacy, and risk management processes, including ACTs investigations.
Monitor risk areas, report findings, and implement strategies for mitigation, including staff education and sustainability monitoring.
Provide leadership for key committee meetings, including QAPI, Medical Records, Safety, and Infection Control.
Educate and train staff on quality improvement, patient safety, and regulatory standards.
Analyze patient satisfaction survey feedback, grievances, and ACTS data to develop and monitor strategies that improve patient experience and outcomes.