QFP Payment Support Assistant Team Manager

Quilter

About The Position

This is an exciting opportunity to join a team of highly skilled individuals handling Adviser Payment processing. The team is unique regarding dealing with the processing of Adviser payments across different payment systems. You should consider applying for this role if you have a passion for people development, working with statistics and customer service. Our Assistant Team Manager’s act as deputies to our Team Managers and cover their responsibilities where required whilst also ensuring that Adviser payments are processed within agreed timescales and meet the same expectations of quality. You will drive service and process improvements whilst also being able to ensure risk awareness and can make the relevant decisions related to this. You will have experience of using operational management tools. You will carry out staff training organization and deliver the feedback. You will undertake 121’s with team members that will be your directly reporting into you to aid ATM development and to increase exposure to line management duties in line with team succession plans. You will support the Team Manager in active engagement and motivation of staff. You will deliver best practice and have knowledge of internal/external business issues so that you can make recommendations on process, service, and operational improvements. You will ensure key risks are identified, RCA is carried out and included in the risk framework and plan for the mitigation of these risks. You will be liaising with internal business partners, such as Risk or Finance, to ensure that your team’s work is compliant with policies and requirements.

Requirements

Experience of managing people in relation to processes and allocation of work within our Operational areas or have proven experience within wealth management business
Able to drive continuous improvement activities with a team whilst also being able to demonstrate the ability to coach others whilst also having strong communication and interpersonal skills
Good working knowledge of MS Office products especially Excel

Responsibilities

Act as deputies to our Team Managers and cover their responsibilities where required
Ensure that Adviser payments are processed within agreed timescales and meet the same expectations of quality
Drive service and process improvements
Ensure risk awareness and can make the relevant decisions related to this
Carry out staff training organization and deliver the feedback
Undertake 121’s with team members that will be your directly reporting into you to aid ATM development and to increase exposure to line management duties in line with team succession plans
Support the Team Manager in active engagement and motivation of staff
Deliver best practice and have knowledge of internal/external business issues so that you can make recommendations on process, service, and operational improvements
Ensure key risks are identified, RCA is carried out and included in the risk framework and plan for the mitigation of these risks
Liaise with internal business partners, such as Risk or Finance, to ensure that your team’s work is compliant with policies and requirements