Manager, Payment Support

REPAY - Realtime Electronic Payments • Sandy, UT

3d • Onsite

About The Position

We are looking for a Manager, Payment Support to join our growing team. REPAY is looking for someone to lead a team of payment specialists responsible for enrolling vendors, processing and researching payments, among a variety of other tasks. This role will work onsite in our Utah office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.

Requirements

• Minimum of 3-5 years of prior experience in a managerial or team lead role.
• Proven experience managing teams and/or projects in a professional setting.
• Demonstrated ability to establish processes, improve efficiencies, and drive operational excellence.
• Strong leadership skills with the ability to inspire, guide, and motivate team members.
• Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and executive leadership.
• Effective active listening skills, including the ability to provide constructive feedback and resolve conflicts professionally.
• Strong organizational skills, including time management, task prioritization, and resource allocation.
• Ability to build strong, empathetic, and trust-based relationships with team members.

Responsibilities

• Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies.
• PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels.
• Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion.
• Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations.
• Coaching & Development: Provide ongoing coaching, feedback, and support to drive performance improvement and professional growth.
• Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent.
• KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance.
• Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team.

Benefits

• We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one.
• Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan.
• REPAY employees are eligible to participate in our Annual Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees