QC IT Specialist

Cushman & Wakefield • Saint Louis, MO

6d • $68,000 - $80,000

About The Position

Responsible for IT support and technology management for the commercial Asset Services platform.

Requirements

• Bachelor’s degree in business administration, Property Management, or a related field
• Relationship driven, aggressive in pursuing new business
• Excellent interpersonal skills
• Ability to develop and maintain strong cross functional partnerships
• Client focused mindset
• Strong presentation skills
• Strong Connector Skills
• Ability to develop cross functional partnerships
• Trained in Investor Services capabilities across all sub-service lines
• Visible and active (ideally at the leadership level) in key industry organizations and/or other professional organizations within the markets

Responsibilities

• Manage and support tech fee billings across all U.S. sites, ensuring accurate charges for new offices and retentions.
• Partner with Canadian teams to work to standardize tech fee billing processes.
• Serve as primary liaison between Property Management offices, IT vendors (e.g., Unisys, Konica Minolta, Verizon), and internal teams.
• Guide property management teams in identifying IT solutions aligned with company policies.
• Foster vendor relationships based on field feedback, leading to improved services and support.
• Act as IT subject matter expert for site onboarding, offboarding, and relocation, ensuring full functionality per client and company requirements.
• Provide ongoing site support and serve as an escalation point for unresolved IT issues.
• Manage computer loaner program in partnership with ITAM, reducing downtime from equipment repairs.
• Support IT projects affecting Property Management (e.g., Meraki and phone server upgrades).
• Manage ticketing system for non-transition tasks to ensure accountability and support.
• Collaborate with field teams and IT to improve and streamline support processes.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level