QAS Quality Manager - Core Platforms

KeyBank•Brooklyn, OH

10h•$96,000 - $181,000•Hybrid

About The Position

The Quality Manager role drives the planning, delivery and execution of quality testing for specific large-scale programs and/or managing multiple projects within a domain. This role provides testing strategic oversight for a program or domain by introducing enhancements for testing execution & coverage. The incumbent manages and mentors the testing resources supporting the program or domain. The role is responsible for testing planning & delivery phases for a program or domain for multiple projects, including program/releases, by ensuring the necessary testing deliverables and tasks are completed on schedule within budget. This role also promotes automation, test case enhancement, performance and security testing, test data and test environment opportunities while not being a technical expert in the field of testing. Essential Functions Leads a program or multiple projects within a domain in a fast-paced, dynamic environment, which may include directing global sourcing resources as well as virtual teams. Defines and manages testing in these areas: scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders. Develops integrated testing plan; identifies and manages testing dependencies and critical paths; and tracks/reports testing milestones as well as status. Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off boarding; and monitors/manages vendor performance as it relates to supporting testing. Drafts and submits testing budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting. Identifies tracks, escalates and resolves testing issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates testing risk with corrective/ mitigating actions. Tailors testing methods and metrics; adheres to project lifecycle & quality assurance standards & processes, performs testing assessments/retrospectives; coach/ mentor teams; and manages testing deliverable reviews and testing signoffs. Leads testing communication plan and drives the test planning, execution and reporting with team members; liaises with key stakeholders. Reviews all the test deliverables, ownership of the quality assurance process for testing, responsibility for the integration of testing into release management and change management within the ITIL/ ITSM process framework. Communicates accurate status/health information to delivery project managers and delivery managers including escalation along with risks & mitigations in summary level. Ensures quality milestones/reviews are done on timely manner and making sure Key performance indicators and service level agreements are being met and enforced. Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

Bachelor's Degree or equivalent experience (preferred)
1+ years of leadership experience or 5+ years of quality assurance experience (required)
Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills.
Adjusts communications to audience.
Assesses and coaches to strengths and developmental needs of project team members and direct reports.
Shares knowledge, insights, and experiences to help others develop.
Thinks, plans and executes on multiple levels.
Demonstrates critical thinking, problem solving and conflict management skills; ability to “connect the dots”.
Ability to drive and execute change.
Demonstrates a strong technical aptitude.
Organized, self-disciplined, and leads others towards common outcomes.
Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary.
Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities.
Credible leadership experience with established reputation for presenting and gaining support for ideas/solutions
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Nice To Haves

Knowledge and experience in the financial services industry (preferred)
Knowledge and experience with standard project development/management methodologies and tools required with a focus in managing testing efforts (preferred)

Responsibilities

Leads a program or multiple projects within a domain in a fast-paced, dynamic environment, which may include directing global sourcing resources as well as virtual teams.
Defines and manages testing in these areas: scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.
Develops integrated testing plan; identifies and manages testing dependencies and critical paths; and tracks/reports testing milestones as well as status.
Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off boarding; and monitors/manages vendor performance as it relates to supporting testing.
Drafts and submits testing budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting.
Identifies tracks, escalates and resolves testing issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates testing risk with corrective/ mitigating actions.
Tailors testing methods and metrics; adheres to project lifecycle & quality assurance standards & processes, performs testing assessments/retrospectives; coach/ mentor teams; and manages testing deliverable reviews and testing signoffs.
Leads testing communication plan and drives the test planning, execution and reporting with team members; liaises with key stakeholders.
Reviews all the test deliverables, ownership of the quality assurance process for testing, responsibility for the integration of testing into release management and change management within the ITIL/ ITSM process framework.
Communicates accurate status/health information to delivery project managers and delivery managers including escalation along with risks & mitigations in summary level.
Ensures quality milestones/reviews are done on timely manner and making sure Key performance indicators and service level agreements are being met and enforced.
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.