Core Launch Manager

Navan•New York City, NY

About The Position

As a Core Launch Manager within the Growth Organization, you will be responsible for the successful implementation and launch of our travel and expense platform with a portfolio of growth customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as a strategic project manager, consultant, and technical point-of-contact through configuration, launch and post launch support. This role will drive cross-functional partnerships with various internal teams within the Growth organization, including Sales, Account Management, Product, and Marketing. What You’ll Do: Work in a high velocity and fast paced PLG organization. Launch new travel and expense customers on Navan within our core PLG segment. Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs. Work closely with the Account Executive team to align on launch and validate customer’s use case. Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review. Lead smooth customer pass off to designated Account Manager post launch cycle. Meet or exceed launch revenue goals. Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case. Willingness to travel to customer sites for launch if necessary. Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach. Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects & initiatives.

Requirements

1.5-2+ years of working experience within an account management, customer success, product focused role, or customer facing role.
Strong communication and presentation skills.
Ability to work cross functionally with different teams and be proactive in finding solutions to customer inquiries.
Technical: Ability to troubleshoot product issues and learn the necessary processes required.
Strategic: Digs deep with customers to understand their goals and thinks outside the box on improving processes.
Organized: Understands when to prioritize tasks, updates on launch status internally and handle multiple launches at once.
Passionate about solving problems and providing feedback/insights to different cross functional teams.
Product Expert: Willingness to be a quick learner and be very product oriented (this is a very product focused role).
Highly driven individual who will bring high energy to the growing team, excited to contribute to customer’s initial success on Navan, passionate about career growth, is a team player and is stoked to add to a fun team work culture.

Nice To Haves

Bachelor’s degree preferred or similar work experience.

Responsibilities

Launch new travel and expense customers on Navan within our core PLG segment.
Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
Work closely with the Account Executive team to align on launch and validate customer’s use case.
Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review.
Lead smooth customer pass off to designated Account Manager post launch cycle.
Meet or exceed launch revenue goals.
Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case.
Willingness to travel to customer sites for launch if necessary.
Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach.
Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects & initiatives.