QA Testing Manager

City of New York•New York City, NY

About The Position

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion, TRS serves over 215,000 members, providing them with retirement, disability, and death benefit services. At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members. The QA Testing Manager provides strategic and hands-on leadership across, the testing lifecycle including Quality Assurance (QA), System Integration Testing (SIT), User Acceptance Testing (UAT), and Business User Acceptance Testing (BUAT) across multiple concurrent UPS legacy initiatives and Modernization Program phases. This role ensures TRS systems are reliable, secure, compliant, and production-ready, supporting complex, time-sensitive projects that are critical to organizational operations. The QA Testing Manager oversees test planning, execution, defect management, test environments, and documentation, serving as the primary link between technical teams and business stakeholders. This role also champions best practices in business continuity, security testing, and test automation to drive efficiency, consistency, and high-quality outcomes.

Requirements

A baccalaureate degree from an accredited college or university including or supplemented by 12 credits in mathematics, statistics, accounting, and/or actuarial science and four years of satisfactory full-time experience implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations, 18 months of which must have been in an administrative, managerial or executive capacity or supervising professionals implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations; or
An associate degree or 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and six years of satisfactory full-time experience as indicated in “1”; or
Education and/or experience equivalent to “1” or “2” above. However, all candidates must have 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and the 18 months of experience in a supervisory, administrative, managerial or executive capacity as described in “1” above.

Responsibilities

Partner with business stakeholders to define test requirements, scripts, and acceptance activities before, during, and after testing lifecycles.
Resolve testing-related disputes and obtain stakeholder concurrence on testing strategies and deliverables.
Ensure consistent applications of QA, SIT, UAT, BUAT methodologies across all projects.
Establish and maintain the quality standards for test planning, environment setup, execution, tracking, and production promotion.
Manage daily testing operations including progress tracking, reporting, issue escalation, and hands-on support.
Provide clear communications to TRS leadership on testing progress, risks, and outcomes.
Lead resource management and quality control including staffing, workload planning, hiring, interviewing, hiring, performance reviews, coaching, and mentoring
Oversee release management and quality control to ensure applications meet business requirements and are defect-free prior to deployment.
Ensure successful UAT certification for UPS legacy projects, enhancements, issue remediation, and modernization phases.
Advance automation, performance, and security testing practices in collaboration with peer leaders.