QA Support Specialist
About The Position
We are looking for a QA Support Specialist to help ensure the reliability, usability, and overall quality of our commercial real estate SaaS platform. This role sits at the intersection of quality assurance, technical support, and product feedback , working closely with engineering, product teams, and power users. You will play a key role in identifying issues, validating fixes, supporting release cycles, and helping improve the overall customer experience. This role is ideal for someone who enjoys problem-solving, investigating technical issues, and improving software quality in a collaborative environment .
Requirements
- Understanding of ticket management systems
- Strong verbal and written communication skills
- Team-player with a keen eye for detail
- 2+ years in QA, technical support, or a troubleshooting-heavy equivalent.
Nice To Haves
- Any exposure to automated testing platforms (Accel-Q)
- Familiarity with release processes
- Experience in BI platforms
Responsibilities
- Triage and reproduce customer/internal issues, document clear steps, evidence, and environment details.
- Validate bug fixes in QA/staging and confirm resolutions during scheduled/emergency release windows
- Execute release testing (smoke/regression/exploratory) and flag issues early.
- Write tickets via (severity/priority, logs, screenshots, expected vs actual).
- Maintain smoke tests and ongoing feature documentation
- Work with product owners and power users to suggest platform improvements
- Support requests for power users and provide basic training when necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
