QA/QI Specialist

County Of Albemarle•Charlottesville, VA

6h•$38 - $42

About The Position

Uses the International Academies of Emergency Dispatch (IAED) standards to ensure that the Charlottesville-UVA-Albemarle County Emergency Communications Center provide consistent, high-quality, and effective care. The QA/QI Specialist reviews call taking, dispatch, live care and documentation reviews to ensure standards, ECC Policy and regulatory requirements are followed and to support continuous improvement in call service. Position will report to Performance Improvement and Accreditation Supervisor.

Requirements

Any combination of education and experience equivalent to graduation from High School or possession of a GED.
One year minimum experience in emergency communications.
Must possess and maintain CPR, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch certifications.
Must possess or have the ability to possess within six months of hire certifications in EMDQ, EFDQ, and EPDQ.
Must maintain CJIS security credentialling and/or VCIN/NCIC certification.
Comprehensive knowledge of telecommunications systems, computer aided dispatch and 911 systems.
Ability to analyze situations objectively and make sound decisions.
Ability to organize, prioritize, schedule, and manage daily work activities, tasks and special assignments.
Ability to effectively communicate orally, verbally and in writing with coworkers, and supervisors, as well as the ability to process verbal information.
Ability to identify and analyze problems and develop effective responses and solutions to resolve such problems.
Ability to read, interpret and follow procedural and policy manuals.

Responsibilities

Conducts medical, fire, and police call taking Quality Assurance (QA) reviews to identify both individual and systemic performance trends
Conducts medical, fire, and police radio dispatching reviews
Performs random and focused case reviews of emergency and administrative calls according to the International Academy of Emergency Dispatch QA protocols
Provide individual strengths-based feedback to employees based on call review. Gather individual employee performance data and distribute to PSCO Leads for follow-up with the employee.
Provide evaluation reports to Performance Improvement & Accreditation Supervisor to be utilized for developing specialized training with employees.
Maintains files and appropriately distributes all QA data, findings, and recommendations.
Protects the privacy of all information according to the agency’s privacy policies, procedures and practices required by federal and state law.
Collaborate with other members of the training team to identify training needs or procedure modifications. Make recommendations for enhancement to operational procedures and training programs.
Assist in maintaining minimum staffing levels.
Performs other related duties as assigned.