QA/QI Specialist (48879)

WESTCARE INC•Doral, FL

5d•$31 - $31

About The Position

The Quality Assurance Specialist is an experienced professional specializing in case management, compliance monitoring, and staff development. Skilled in conducting audits, ensuring adherence to federal, state, and contractual guidelines, and preparing comprehensive daily and monthly reports. Proficient in tracking incident reports, identifying trends, and implementing improvements to enhance service quality. Adept at training staff on policies and procedures, with a strong focus on continuous quality assurance and risk improvement.

Requirements

Bachelor’s degree in social work or a related field, with at least two (2) years of experience in human services or child welfare programs.
Two years of previously supervised work experience in child welfare related field.
Physical required prior to hire; paid by agency
Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).
Possess strong leadership, communication, problem-solving, and decision-making skills.
Possess a current Background Clearance Screening Letter as required by DCF.
Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
The ability to write assessments, progress notes, discharge summaries, and other consumer related data
Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
Knowledge and application of developmental theories
The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of family dynamics, family roles, and family structure
Understanding of professional ethics, consumer rights, and professional responsibilities
Ability to communicate appropriately and effectively with members of a multidisciplinary team
Ability to organize, interpret, and communicate data in a comprehensive and effective manner
Ability to handle multiple tasks and effectively prioritize
Ability to network with internal and external departments and agencies
Understanding of issues related to prevention, intervention and treatment.
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
Aware of the differences between trauma informed and trauma-specific services
Understands the bidirectional relationships among substance use and mental disorders and trauma
Understands the differences among various kinds of abuse and trauma.
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character
Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
Strong leadership and team management abilities.
Extensive knowledge of child welfare systems, case management, and regulatory compliance.
Experience in program development, quality assurance, and staff supervision.
Excellent communication, problem-solving, and decision-making skills.
Ability to develop and maintain collaborative relationships with internal and external stakeholders.
Strong organizational and project management skills

Nice To Haves

Bilingual is preferred.

Responsibilities

Conducts and monitors daily and monthly reports, requiring follow up with staff.
Conducts quality assurance reviews of different job aspects for Case Management to ensure compliance with federal, state and contractual guidelines.
Aides in the development and maintenance of policies, procedures and tracking and reporting mechanisms for missing kids, exit interviews, and other monthly reports and safety measurements.
Receives and tracks all incident reports, including follow up and recommendations for outcomes. Utilizes data to identify trends and reports for improvement.
Participates in all Quality Assurance activities.
Assists in training staff and staff development activities related to quality case management services and documentation. Provides staff with ongoing training and updates of policies and procedures.
Assists in the areas of risk improvement by tracking and preparing reports.
Assists QI/QA Manager in maintaining documentation, as required by Department of Children and Families.
Communicates and reports significant findings to QI/QA Manager.
Applicant must be proficient in Excel.
Other job duties as assigned.