QA & Data Integrity Manager

Cambridge Caregivers•Dallas, TX

About The Position

We’re looking for a detail-driven, highly organized QA & Data Integrity Manager to join our Operations team. This role ensures our organization maintains top-tier compliance, data accuracy, and operational excellence across all functions. You’ll lead Quality Assurance efforts related to our Texas-issued Personal Assistance Services (PAS) license and Texas Health & Human Services (HHS) regulations, provide hands-on support to Scheduling operations, oversee caregiver recruitment and on-boarding for Houston, and safeguard the integrity of our data within WellSky to enable smarter business insights and future AI-driven initiatives. If you thrive in a fast-paced environment where accuracy, structure, and proactive improvement matter, this role is for you.

Requirements

3+ years of experience in QA, data management, or healthcare operations.
Knowledge of Texas HHS and PAS licensing requirements (or ability to learn quickly).
Proficiency in managing data accuracy across systems like WellSky or similar.
Exceptional attention to detail, organization, and follow-through.
Strong cross-functional communication skills.

Nice To Haves

Experience in home care, home health, or personal assistance services.
Background in caregiver recruitment or on-boarding.
Knowledge of data governance and analytics readiness.
Bilingual (English/Spanish) skills a plus.

Responsibilities

Maintain continuous compliance with Texas PAS and HHS requirements.
Conduct internal audits of caregiver and client documentation.
Develop and update QA policies, procedures, and checklists.
Serve as the primary contact for State audits and compliance inquiries.
Identify compliance risks and improvement opportunities.
Provide operational support on Mondays (8:00 AM – 5:00 PM) during peak workflows.
Help resolve schedule conflicts, match caregivers to clients, and maintain accuracy.
Ensure scheduling practices meet licensing and internal standards.
Recommend process improvements for recurring challenges.
Lead caregiver recruitment, screening, and hiring for the Houston market.
Manage on-boarding, credentialing, and training activities.
Ensure caregivers meet quality, compliance, and care standards.
Maintain a strong, reliable caregiver pipeline.
Serve as WellSky system data steward to ensure clean, accurate, and complete data.
Oversee data cleaning, reporting, and governance processes.
Support cross-departmental reporting and compliance data needs.
Prepare datasets and infrastructure for advanced analytics and AI initiatives.
Generate monthly insights to guide operational strategy.