QA Coordinator

Alameda Electrical Distributors & California Service Tool•Hayward, CA

2d•$25 - $34

About The Position

Come join one of the fastest-growing independently owned distributors in Northern California! We are looking for a full-time Quality Assurance Coordinator to join our team at our branch in Hayward, CA. The Quality Assurance Coordinator is an essential role, supporting the QA Supervisor to ensure the smooth and efficient execution of quality assurance processes within the organization. This position primarily assists in handling internal and external operations errors related to warehousing, delivery, and customer satisfaction.

Requirements

Strong understanding of, and experience with warehouse operations, including receiving, stocking, picking, staging, dispatch, inventory management, etc.
Attention to detail related to documenting errors, tracking resolutions, and ensuring data integrity.
The ability to collaborate, convey information clearly, facilitate knowledge sharing, and foster a collaborative environment to address errors and implement improvements.
Proficient at proactively driving initiatives aimed at enhancing customer satisfaction.
Good understanding of inventory control processes, including accuracy verification, discrepancy identification, and management strategies
High school diploma or equivalent as determined by the company.
2-3 years of related experience working in similar or related industry. Additional education may be substituted for years of work experience.
Basic or better knowledge of personal computers and peripherals, word processing and spreadsheet software, e-mail and the Internet.
Familiarity with Microsoft Office and using the internet.
Demonstrated ability to communicate clearly and concisely in both written and verbal formats.
Good understanding of industry best practices, regulations, and standards.
Ability to work a Monday - Friday 8:00 a.m. - 5:00 p.m. schedule

Nice To Haves

Experience operating in an ERP environment; experience in Epicore is strongly preferred.
Experience with Radio Frequency (RF) and warehouse management preferred.
Comfort using heavy, as well as office machinery.

Responsibilities

Process the identification, logging, and resolution of all internal and external customer errors related to the warehousing, delivery, and UET processes.
Execute the quality assurance process for UET and customer error management, including maintaining a comprehensive log of all errors and follow-up to ensure effective resolution.
Collaborate with warehousing and delivery teams to ensure that all processes and practices meet the established quality standAssist in reporting and communicating all UET/customer errors, facilitating transparency and knowledge sharing throughout the organization.
Maintain performance metrics in ERP systems and cross-reference UETs in Solar and Phocas to identify and correct any errors.
Support a culture of continuous improvement, driving initiatives that aim to eliminate UET and enhance customer satisfaction.
Adhere to compliance with industry regulations and warehousing and delivery operations standards.
Perform regular cycle counting to verify inventory accuracy and identify discrepancies.
Run inventory adjustment reports and check variance reports to maintain inventory integrity; verify and research all large adjustments.
Work with the QA Supervisor to share reports, results, and findings; aid in identifying issues and troubleshooting.
Other duties, as assigned