Customer Compliance

Anchor Ingredients Co LLC • Fargo, ND

3h

About The Position

The QA Associate – Customer Compliance plays a critical role in protecting customer trust and ensuring regulatory and specification compliance across the organization. This position owns the accuracy, integrity, and timeliness of customer-facing quality documentation while also driving data visibility, workflow efficiency, and continuous process improvement.

This role
operates
at both a tactical and strategic level — executing high-volume documentation and compliance tasks with precision, while also analyzing trends, improving systems, and strengthening quality infrastructure across the business.

Responsibilities

• Review and interpret customer specifications and align internal documentation accordingly
• Maintain and update customer-specific requirements in ERP (specifications, approved manufacturers, shelf life, testing protocols, etc.)
• Manage customer documentation requests and ensure on-time, complete responses
• Maintain compliance within customer QA portals and external platforms
• Ensure all customer QA documentation is audit-ready, version-controlled, and systematically organized
• Review,validate, and enter QA data into ERP systems with a high degree of accuracy
• Review supplier COAs and/or internal lab results to ensure compliance with customer specifications
• Issue Certificates of Analysis (COAs) prior to or at shipmentin accordance withcustomer requirements
• Investigate discrepancies in COA data, testing methods, or specification variances
• Ensure traceability and documentation integrity for all product shipments
• Maintain integrity, accuracy, and completeness of QA data across ERP and document management systems
• Develop and track key performance indicators (KPIs) such as COA turnaround time, documentation cycle time, complaint resolution timelines, and portal compliance metrics
• Generate routine and ad hoc reporting to support QA leadership and cross-functional stakeholders
• Analyze quality trends, specification changes, and customer feedback toidentifyrisk patterns and improvement opportunities
• Support internal and external audits through strong documentation governance
• Establish structured workflows for COA review, documentation requests, complaint investigations, and portal updates
• Prioritize workload based on shipment schedules and customer urgency
• Identifyworkflow bottlenecks and implement process improvements to reduce cycle time and error rates
• Support ERP enhancements, automation initiatives, and digital process improvements
• Drive standardization across customer accounts to improve scalability and operational efficiency
• Partner with Sales, Customer Service, Operations, and Procurement to ensure alignment on quality requirements
• Research lots, POs, and historical documentation to resolve internal and external inquiries
• Coordinate communication and resolution of customer quality complaints
• Effectively communicate quality requirements to diverse internal and external stakeholders
• Coordinate product samplesrequiredfor testing or evaluation
• Assistin development and implementation of internal quality documentation and procedures
• Support corrective action processes and quality-related project management
• Proactivelyidentifyoperational efficiencies and risk-reduction opportunities
• Contribute to strengthening Anchor’s overall quality management systems
• Support and adhere to the Company’s Safety Program
• Up to 10% travel (primarily day trips)
• Performadditionalproject work as assigned by QA leadership
• Comply withall company policies related to safety, hygiene, and workplace standard

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed