Supervisor, Quality Customer Compliance

West Pharmaceutical Services•Jersey Shore, PA

2d•Onsite

About The Position

In this role, you will manage, coordinate and administer the site customer compliance program: customer audits, complaints, projects and initiatives for continuous improvements and customer specifications. Manage and support internal projects and ensure compliance with cGMP, applicable ISO requirements and company policies and procedures.

Requirements

Minimum 3 years of progressive experience in Quality Assurance, Quality Control, or cGMP environment
At least 1 year experience in managing others preferred
At least 1 year experience in a customer-facing role preferred
Ability to learn, understand, and remember normal tasks.
Ability to hear, speak, and understand conversation in English in a normal tone of voice.
Ability to see and read letters, numbers, characters, or symbols and identify colors.
Must maintain the ability to work well with others in a variety of situations.
Must be able to multi-task, work under time constraints, problem solve, and prioritize.
Must also be able to maintain confidentiality and resolve conflicts appropriately for role.
Ability to make independent and sound judgments.
Read and interpret data, information and documents
Analyze and solve simple to complex problems
Observe and interpret situations and offer guidance.
Learn and apply new information or new skills
Work under deadlines with constant interruptions

Nice To Haves

Previous employment within the pharmaceutical, Health Care or Food/Beverage manufacturing industry preferred
Understanding of working Quality Management System (QMS) preferred but not required.
Experience with customer interface and meeting customer expectations
Experience with ISO 9001, 15378, cGMPs requirements
Working familiarity with Project Management tools and Quality Risk Management
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute to Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times.

Responsibilities

Manage and support internal and external customer audits
Manage the customer complaint process, review/approve (where required) complaint reports to ensure investigations are complete and thorough and customer response letters are adequate
Analyze data and provide reports and recommendations to management for continuous improvements
Oversee Supplier Relationship Management (SRM) meetings with customers
Manage and oversee internal and external customer projects/initiatives
Review/approve customer specifications
Manages cross functional team to that interfaces with internal and external customers .
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
Exhibits regular, reliable, punctual and predictable attendance
Prepare weekly, monthly, and quarterly reports to trend quality performance
Other duties as assigned based on business needs
Ensure adherence to corporate Quality System requirements