Q & T Supervisor (Youth and Family Services)

County of Mecklenburg, NC•Charlotte, NC

4d•Onsite

About The Position

Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Summary The Quality and Training Supervisor will supervise, consult, coordinate, the development and quality control programs for an assigned area. This position, performed independently, is responsible for coordinating, evaluating, and supervising the day-to-day activities of the Quality and Training Division in a particular department. This position will lead quality assurance and quality improvement activities using data to strengthen programs in accordance to county, state and federal guidelines. This position will be located at 720 E 4th St. Charlotte, NC 28202. This position may require after hours (after 5:00 pm) work as needed.

Requirements

Minimum of five year of progressively responsible experience; including supervisory experience
Bachelor’s degree in related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of Microsoft Office platform
Knowledge of Modern office practices
Knowledge of Principles, practices, methods and theories of training and employee programs
Knowledge of Adult learning theories and of training and development principles, practices and methods
Knowledge of E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training.
Skills Competent in delivering high quality training to various audiences
Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources
Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws
Strong customer service skills to identify gaps in service delivery, best practices and areas of skill development in others
Abilities Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Abilities Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Abilities Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Abilities Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
Abilities Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Abilities Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
Abilities Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
Computer Skills Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master's degree preferred
Child Welfare experience preferred
Thorough knowledge of child welfare policies and procedures preferred

Responsibilities

Supervise quality control and training team within an assigned area
Plan, direct, and coordinate staff involved in the completion of program activities and evaluate program effectiveness
Provide technical consultation to staff and/or other divisions
Perform root-cause analyses and assessment at the organizational, team and individual levels
Test services, analyzes results, and makes recommendations for improvements
Ensure services meet specifications and understand and ensures regulatory compliance
Develop and implement processes and procedures meant to improve quality throughout an assigned area
Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects
Investigate quality failures and recommends changes to internal procedures to prevent future quality issues
Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary
Identify quality problems and recommends solutions
Design assessments meant to measure the performance of training programs and collects data
Facilitate training and policy interpretation for applicable local, State, and Federal programs
Ensure applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals
Develop and oversee division wide training classes offered to managers/supervisors and/or employees
Solicit feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services
Develop alternative training methods if expected improvements are not seen
Some positions may be required to train in the implementation of enrollment and eligibility programs and activities in the NC FAST and PATH NC systems