Install Punchout Tech - (Windows & Doors)

Pella Mid-Atlantic•Beltsville, MD

29d

About The Position

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring warehouse workers. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! The Punch Out Technician is responsible for completing final service, adjustments, and minor repairs on installed Pella windows and doors to ensure products meet Pella’s quality standards and customer expectations. This role requires strong attention to detail, technical skill, and professionalism when working in occupied residential and light commercial environments.

Requirements

Experience servicing or installing windows and doors (Pella experience preferred)
Strong mechanical and troubleshooting skills
Ability to read service orders, installation guides, and technical documentation
Excellent attention to detail and quality control
Professional appearance and customer-service mindset
Ability to work independently with minimal supervision
Valid driver’s license and reliable transportation
Ability to lift up to 75 lbs and work on ladders as needed
AA or Technical degree preferred, High School Diploma with experience
4 -5 years construction experience with leading projects
Strong listening skills
Speak clearly and persuasively in positive or negative situations
Respond clearly, concisely and promptly to questions/requests via phone or email
Write legibly and informatively; read and interpret written information; edit work for spelling and grammar
Ability to present information in one-on-one and small group situations.
Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals.
Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
Carry out instructions in written, oral, or diagram form.
Deal with problems involving a few concrete variables in standardized situations.
Relate across a broad and varied internal and external customer base.
Establish priorities; work independently; proceed with objectives and little supervision.
Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
Attention to detail, demonstrates accuracy and thoroughness.
Adapts to changes in the work environment
Observes established safety and security procedures.
Consistently at work and on time; ensures work responsibilities are covered when absent

Nice To Haves

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Responsibilities

Perform punch-out and final service work on Pella windows and doors after installation
Diagnose and correct issues such as: Window and door alignment Sash and panel adjustments Hardware adjustments or replacement Weatherstripping repairs or replacement Minor glass, screen, or trim corrections
Identify warranty vs. non-warranty issues and document findings accurately
Communicate clearly with homeowners, builders, and site supervisors regarding work performed
Maintain a clean and safe work area, especially in finished homes
Complete service tickets, photos, and reports accurately and on time
Follow all Pella installation and service guidelines and safety standards
Coordinate with service managers or dispatch for scheduling and parts needs

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