Pump Technician Lead, 5.0

R.F. MacDonald Co.•Modesto, CA

15d•$80

About The Position

The Pump Technician Lead candidate will complete duties delegated by the Director – Pump Sales. This includes, but is not limited to, start-up and commissioning of pumps, rotating and auxiliary equipment. Service and repair of pumps, rotating and auxiliary equipment. This effort involves regular contact with the end users, contractors and occasionally with specifying engineers who specify our equipment. Our expectation is for the service technician to be performing start-ups, repairs, general repair of pumps, service and repair and job task estimating, timely communication with the scheduler of the daily work progress, custodian of company trucks, tools, equipment, and supplies, as well as monitoring of his/her own billings, costs, and inventory. Office and administrative support provided by inside administrative personnel. The successful candidate will perform other related duties as required and assigned. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Experience, understanding and proficiency with, operation, maintenance, and repair of pumps, rotating and auxiliary equipment. Capable of Disassembly and inspection of pumps, rotating and auxiliary equipment with the understanding of their design and construction. Capable of evaluating and identifying cause and effect of damage and failure. Access signs of potential problems with pumps, runout, leakage, and scaling, pitting, corrosion, erosion, cavitation and bearing and seal failure analysis. Adhere to established protocols and procedures with regards to documenting and reporting requirements. Cleaning of pump components along with inspection, estimating the cost of rebuilding the equipment to as new condition, meeting, or exceeding manufacturers specifications Mechanical failure diagnosis, alignment, and system trouble shooting, in shop and facilities repair, field and onsite repair and startups. Troubleshooting of the electrical controls, valves, motors, and safety devices. Capable of reading and understanding electrical and mechanical drawings, along with the ability to make modifications to the equipment per these drawings. As a part of our team, you must be willing to do anything that you ask of others. Must be able and willing to work the hours necessary to fulfill the needs and expectations of the position and our customers. Must have good knowledge in appraising the customer’s service needs for the repair of various products including pumps and accessories. Must be willing to further your knowledge in these areas and any others that will be applicable for our company. Must have the ability to provide some pump sizing and application support as needed on various systems to assist in proper equipment operation and selection. The Pump Technician Lead maintains responsibility to seek the necessary level and frequency of training from the company’s resources to become proficient in these areas. Must have a good personal image, have empathy for the customer and the customer’s problems, and be willing and be proactive to do, within reason, what is required to solve problems for the customer. Must respond promptly and efficiently when called upon by our personnel or the customer, to promote the goodwill of the company and to assist in the improvement of sales. Must be a “self-starter” and exhibit a high level of output with minimal supervision. We believe our company is very good at what we do by having self-motivated personnel that are very good at what we do. A commitment to excellence is expected. Must display a willingness to learn, and to expand in the position. Must be willing to learn and receive instruction on proper service/repair skills and techniques. Must be very detailed in paperwork. We service equipment which is a part of a larger system. It is very important and, therefore, expected and required that our service personnel provide quotations, service reports, start-up reports, warranty claims and other evaluations detailing our work sufficiently to avoid misunderstandings between our work and the project requirements or customer expectations.

Requirements

Excellent Customer Service Skills and Knowledge
Proficient in Communications both Written and Verbal
Interpersonal Skills, Detail Oriented, Clear Communications
Flexibility
Safety Focus
Critical Thinking and Reasoning Skills
Ethical Conduct and Practices
Time Management/Timeliness
Personal Effectiveness, both Independently and within a Team/Group setting
Change Agent
Must have or learn computer skills
Excellent communication and customer service skills, both verbal and written
Strong Microsoft skills and knowledge
Ability to work independently and efficiently to perform with minimal supervision
Ability to produce detailed and concise quotations pertaining to customer requirements
A valid driver's license is required
Must be insurable with no major infractions
Completed High School diploma or equivalent
Two years of technical school, community college or trade school
Computer knowledge a plus

Nice To Haves

Must have two years of technical school, community college or trade school
Experience in the pumping industry a plus

Responsibilities

start-up and commissioning of pumps, rotating and auxiliary equipment
Service and repair of pumps, rotating and auxiliary equipment
performing start-ups, repairs, general repair of pumps, service and repair and job task estimating
timely communication with the scheduler of the daily work progress
custodian of company trucks, tools, equipment, and supplies, as well as monitoring of his/her own billings, costs, and inventory
Disassembly and inspection of pumps, rotating and auxiliary equipment with the understanding of their design and construction
evaluating and identifying cause and effect of damage and failure
Access signs of potential problems with pumps, runout, leakage, and scaling, pitting, corrosion, erosion, cavitation and bearing and seal failure analysis
Adhere to established protocols and procedures with regards to documenting and reporting requirements
Cleaning of pump components along with inspection, estimating the cost of rebuilding the equipment to as new condition, meeting, or exceeding manufacturers specifications
Mechanical failure diagnosis, alignment, and system trouble shooting, in shop and facilities repair, field and onsite repair and startups
Troubleshooting of the electrical controls, valves, motors, and safety devices
Capable of reading and understanding electrical and mechanical drawings, along with the ability to make modifications to the equipment per these drawings
appraising the customer’s service needs for the repair of various products including pumps and accessories
provide some pump sizing and application support as needed on various systems to assist in proper equipment operation and selection
provide quotations, service reports, start-up reports, warranty claims and other evaluations detailing our work sufficiently to avoid misunderstandings between our work and the project requirements or customer expectations