Public Transportation Dispatcher - GoBus
About The Position
Ready to be the heartbeat of a transportation system that local citizens rely on each day? Step into the role of a Dispatcher, where your quick decisions and clear communication help keep everything running smoothly and safely. Join our team as a Public Transit Dispatcher and help keep our community moving safely and efficiently throughout Smith County and the Tyler, TX area. You'll be the central hub of our transit operations coordinating drivers, tracking vehicles in real time, and responding quickly to changing conditions to ensure we stay on schedule. Whether it's using dispatch software to adjust manifests or communicating directly with drivers via radio or phone, your attention to detail and quick thinking will be critical to optimizing daily service and meeting performance goals. This role also puts you on the front lines of customer service, where you'll help riders plan, modify, or cancel trips, all while providing helpful guidance and maintaining detailed records. Your ability to manage unexpected situations, like vehicle issues or safety incidents, while juggling scheduling demands and performance reporting will make a real impact on our riders and staff alike. If you're calm under pressure, tech-savvy, and passionate about providing essential services to your community, we want to hear from you. Step into a role that makes a difference every day! Please note - ETCOG/GoBus currently partners with Compunnel to employ our dispatchers and drivers through their staffing agency. If selected for hire, you will be employed through Compunnel and work with their team to complete their employment process
Requirements
- High school diploma or equivalent required
- Minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required
- Logistical knowledge of the Smith County area to include major highways located throughout Tyler, TX is strongly preferred
- Previous experience with scheduling software
- Equivalent combinations of education and experience may be considered
Nice To Haves
- Experience with transit scheduling is preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
