PUBLIC TECHNOLOGY ASSISTANT RPT

St Louis Public Library•St. Louis, MO

20h•$19•Onsite

About The Position

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. The redesigned Kingshighway Library opened in 2001 but has existed in its current location since the 1960s. It sits at the corner of Shenandoah, Kingshighway, and Vandeventer and serves Shaw, The Hill, and Southwest Garden neighborhoods. The branch is known for its large curved window that covers its southwest face which allows ample natural light and contemplative views for customers. A distinctive circular ceiling creates an open and airy interior that feels both intimate and spacious. It features a single large auditorium for Library programs and community use and a variety of seating for both students and families alike. It’s located just north of Tower Grove Park, west of Missouri Botanical Gardens, and across the street from Brightside STL’s Demonstration Garden. The branch is surrounded by lush landscaping and features SLPL’s Yarn Library which is popular with local fiber artists. The branch is a destination for the neighborhood’s young families, students, and residents whose families have lived in the area for generations. It boasts one of the system’s highest circulation rates and staff pride themselves on providing a safe, quiet place for all St. Louisans to work and interact.

Requirements

Friendly, patient, and able to build relationships at all levels.
Strategic about assisting customers with different levels of technological proficiency
Capable of effectively presenting information and responding to questions from customers and staff
Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
Organized, detail-oriented, and able to work with competing tasks and priorities.
At least six months of customer service experience
An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
Strong communication, writing, speaking, and organizational skills.
Comfort with using and learning technology as the Library continues to evolve.

Responsibilities

Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff.
Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
Provide one-on-one assistance for customers through Tech Connect appointments.