Public Services Associate II (Full-time/Adult Focus)
About The Position
Assists patrons with various library services, including finding library materials, recommending titles, locating library materials at other branches, placing requests and referring to other community resources. Provides quick reference and in-depth reference assistance and research to patrons, referring certain subject-specific reference questions to Librarians assigned to those collections. Provides assistance and instruction to patrons in using computers, IndyPL website, downloadable services, databases, online catalog, printers and other equipment. Troubleshoots a wide variety of technical issues with computers, mobile devices, digital services and other office equipment. Develops, promotes, and presents programming both within the branch and in the community served. Assists with collection management activities including wanding, CollectionHQ reports, weeding and general maintenance as assigned. Sorts and shelves materials as needed. Evaluates materials for condition and usefulness and discards accordingly. Creates and maintains displays and promotional materials as needed. Records and reports statistics related to tasks including reference assistance, use of materials, program attendance and community contacts. Informs patrons of library policies and procedures; observes patron activity. Creates monthly and quarterly book reviews and lists for Bibliocommons. Able to work the normally scheduled work time for this position. Able to cope with daily job-related stress.
Requirements
- Associate’s or Library Technical Assistant Degree
- Indiana State Librarian Certificate 5 – Professional Assistant; or working towards certification
- Have one year of experience
- Be available to work day, evening, and weekend hours - including at least 6 Sundays per year.
- Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing.
Nice To Haves
- Be bilingual
Responsibilities
- Assists patrons with various library services, including finding library materials, recommending titles, locating library materials at other branches, placing requests and referring to other community resources.
- Provides quick reference and in-depth reference assistance and research to patrons, referring certain subject-specific reference questions to Librarians assigned to those collections.
- Provides assistance and instruction to patrons in using computers, IndyPL website, downloadable services, databases, online catalog, printers and other equipment. Troubleshoots a wide variety of technical issues with computers, mobile devices, digital services and other office equipment.
- Develops, promotes, and presents programming both within the branch and in the community served.
- Assists with collection management activities including wanding, CollectionHQ reports, weeding and general maintenance as assigned. Sorts and shelves materials as needed. Evaluates materials for condition and usefulness and discards accordingly.
- Creates and maintains displays and promotional materials as needed.
- Records and reports statistics related to tasks including reference assistance, use of materials, program attendance and community contacts.
- Informs patrons of library policies and procedures; observes patron activity.
- Creates monthly and quarterly book reviews and lists for Bibliocommons.
- Able to work the normally scheduled work time for this position.
- Able to cope with daily job-related stress.
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid long term disability
- low rates on group life coverage
- a Library paid pension plan
- generous amounts of paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
