Public Service Representative 3 (Customer Service Representative)
About The Position
Help the Oregon Department of Fish and Wildlife fulfill its mission: To protect and enhance Oregon's fish and wildlife and their habitats for use and enjoyment by present and future generations. We are hiring for one full-time, permanent position located in Salem, Oregon. What you will do: In this position you will deliver high-quality customer service to the general public by responding to inquiries regarding fish and wildlife licenses, regulations, and agency services in a professional, courteous, and timely manner. This will be done through email, phone, and in-person contact. You will also provide user support to license agents on the statewide Electronic License System (ELS), and support for various agency activities and obligations. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required. For a full review of the position details, duties, and working conditions, please review the position description located here. Note: Be sure to clearly describe how you meet the minimum qualifications and desired attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process; this is determined based upon detailed work and education history.
Requirements
- Two years of experience in customer service.
- One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Nice To Haves
- Experience working in a fast-paced office with multiple priorities
- Experience using Microsoft products: Word, Excel, PowerPoint, and OneNote/OneDrive
- Experience using Adobe Acrobat Pro
- Experience using Outlook email and calendar
- Knowledge of technical/biological terminology and ORS/OAR language
- Experience and/or exposure working with fish and wildlife.
- Experience in providing good customer service to variety of staff and members of the public.
Responsibilities
- deliver high-quality customer service to the general public by responding to inquiries regarding fish and wildlife licenses, regulations, and agency services in a professional, courteous, and timely manner through email, phone, and in-person contact.
- provide user support to license agents on the statewide Electronic License System (ELS)
- support various agency activities and obligations
Benefits
- Work/life balance
- 11 paid holidays a year
- a competitive benefits package
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Get There - Oregon's easy-to-use carpool matching tool and trip planner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
501-1,000 employees
