Public Service Officer

University of North Texas System•Denton, TX

32d•$34,055•Onsite

About The Position

The Public Safety Officer (PSO) assigned to the Discovery Park assists with the overall security of the facility and surrounding UNT property by patrolling (vehicular and foot) and securing offices, exterior doors and other doors and entrance gates. The PSO also assists faculty, staff, students, and guests at the Discovery Park as needed.

Requirements

High school diploma or GED and 2 years of related experience; or equivalent combination of education and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Demonstrates compliance with required standards.
Ability to express self in a professional manner.
Adapts communication appropriate to others level of understanding. Objectively considers others ideas, even when they conflict with own ideas.
Ensures smooth transition of important information from one person or department to another.
Maintains job performance and focus under pressure.
Adapts to changing needs. Able to respond appropriately to new information and schedule changes.
Handles stress in an appropriate manner.
Remains calm and is instrumental in keeping others calm.
Seeks opportunities to accept ideas.
Not afraid to ask for help from coworkers, when needed, to accomplish work goals.
Participates actively and positively as part of a team to ensure the best outcome for the team, department, customer and/or organization.
Ability to listen to and understand information and ideas.

Responsibilities

Generates appropriate level of vehicle and foot patrol in and around campus facilities
Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures.
Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service.
Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions.
Regularly engages with the community to develop and foster positive public/police relationships.
Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts.
Reflects reasoned judgment and common sense when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints.
Quantity and quality of work activities are directed toward optimal resource utilization and outcome.
Consistently performs all duties as required relating to building security