Public Service Coordinator I - Project Analyst

State of Maine•Augusta, ME

23h•$72,827 - $103,463•Hybrid

About The Position

The primary purpose of this position will be to help establish project requirements, analyze projects for gaps or inefficiencies, recommend policy and process improvements, and coordinate efforts between technical and operational teams to ensure departmental business needs are met. The job requires specific knowledge, experience, and training in OIT systems, protocols, and procedures; process improvement; project planning; and State of Maine programs. A Project Analyst should have a strong understanding of project management principles and program operational needs and experience analyzing, developing, and implementing policies to shape organizational practices. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. Hybrid Work Opportunity – This position is a hybrid remote/onsite position. The onsite location is in Augusta, Maine and the remote location must be within the state of Maine. The State of Maine Project Management Office (PMO) seeks a talented individual with a strong project analyst background, adept facilitation skills, and responsive communication styles to join our growing, dynamic, and collaborative team. We seek candidates with strong attention to detail, a history of building trustworthy relationships, and are willing to devote creative and responsive skills to goals. This position will be responsible for several concurrent projects spanning multiple agencies, offices, and teams. The efforts range from impact assessment to implementation and use defined project methodologies that require independent judgment, initiative, and discretion. The Maine PMO has commitment to successful project execution and our team members.

Requirements

Specific knowledge, experience, and training in OIT systems, protocols, and procedures.
Formal requirements gathering methodologies, including principles, methods, and techniques used to analyze and develop functional and organizational business requirements and business process mapping.
Program and project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
Effective methods and techniques for training and knowledge transfer.
Information presentation techniques including, but not limited to, charts, graphs, reports, electronic dashboards, white papers, and other narrative constructs.
State of Maine government, including applicable state statutes, rules, and policies.
Coordinate Resources: Organize work, set priorities, and determine resource requirements.
Identify, plan, and manage individual tasks to achieve a project’s objectives.
Coordinate assignments and monitor progress for complex research and data analytics projects.
Manage/drive a fully resourced schedule.
Develop training programs for both internal and external parties.
Compile Information: Identify best approaches for capturing, aggregating, and presenting relevant information.
Obtain, synthesize, and integrate a broad range of data for use in analytic reporting and data-driven policy development.
Identify, document, and track opportunities for business process improvement.
Gather, analyze, aggregate, and present information from a variety of sources.
Demonstrate Leadership: Provide concise and effective communications to senior leadership and external parties.
Work collaboratively with various stakeholders to reach agreeable solutions and navigate shifting demands.
A three (3) year combination of training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

Responsibilities

Interact effectively with business partners and facilitate group discussion to reach agreements on final requirements that include business and technology expectations.
Work with business partners and project managers, technical resources, and other stakeholders to help establish vision, determine scope, analyze needs, and help define and deliver projects and solutions that meet or exceed customer expectations.
Analyze and document current or proposed process models that inform policy changes, business processes, and recommend improvements, by developing business, functional, and user requirements to ensure program outcomes that meet current and future needs.
Serve as the liaison between the business area leadership and the technology and/or operations teams.
Represent the PMO; use exemplary professional judgment, respectful behaviors, and clear communication.
Build relationships with partners across state government.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.