Public Safety Telecommunicator
About The Position
Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicators for the Police Department. Overview The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Nice To Haves
- Radio communications or dispatcher experience, and professional computer experience are preferred.
Responsibilities
- Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
- Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
- Handles in-person, text and application-based inquiries and telephone inquiries from the public.
- Refers calls or dispatches assistance as appropriate.
- Provides medical pre-arrival instructions for calls received via 9-1-1.
- Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch ( CAD ) system, Text to 9-1-1 computer application
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
