IRC64382 Public Safety Telecommunicator Trainee
About The Position
For this position, a selected candidate will be required to undergo a criminal background check, and a credit history check. Applicants must fully disclose criminal history. Please refer to the St. Petersburg Police Department website for details: Selection Standards and Screening Process https://police.stpete.org/employmentTelecommunicator/documents/application-process-non-sworn.pdf Applicants must submit a resume with their application to be considered. Individuals hired by the City as Public Safety Telecommunicator Trainees, as a condition of continued employment, must complete the 911 Public Safety Telecommunicator Program and pass the Florida Certification Exam within eleven and one-half (11-1/2) months of appointment to the position; and must also successfully complete call taker, teletype, and dispatch training within thirty-six (36) months of appointment to the position. This position handles incoming emergency and non-emergency calls on an ACD system using a computer aided dispatch system. Work includes receipt and transmission of radio messages, and dispatching police units to emergency or non-emergency situations throughout the City and surrounding areas. Employees work rotating shifts which cover 24 hours each day and include holidays and weekends. This position requires a three (3) year commitment. The starting pay for the position will be $27.15 hourly (Step 5). Hiring Bonus: For individuals hired into the Public Safety Telecommunicator Trainee position, the department is offering a $1,500 hiring bonus. $750 of the bonus will be paid upon hire and the other $750 will be paid upon successful completion of call taker training (approximately six months following hire). For selected applicants that have recent Emergency Communications experience and/or a current Florida 911 Public Safety Telecommunicator Certification, pay above the entry level will be offered.
Requirements
- Possess a valid high school diploma or GED equivalency.
- Have good oral and written communication skills.
- Be familiar with computers using a Microsoft Windows operating system.
- Have excellent customer service skills (at least 6 months experience).
- Have accurate typing skills.
- Be able to effectively multi-task.
- Acknowledge this position is designated as Emergency Critical (EC) and if hired into this position, you must be immediately available to the department before, during, and after a declared emergency and/or disaster.
- Undergo a criminal background check, and a credit history check.
- Complete the 911 Public Safety Telecommunicator Program and pass the Florida Certification Exam within eleven and one-half (11-1/2) months of appointment to the position
- Successfully complete call taker, teletype, and dispatch training within thirty-six (36) months of appointment to the position.
- Submit a resume with application
Nice To Haves
- Recent Emergency Communications experience
- Current Florida 911 Public Safety Telecommunicator Certification
Responsibilities
- Handles incoming emergency and non-emergency calls on an ACD system using a computer aided dispatch system.
- Work includes receipt and transmission of radio messages, and dispatching police units to emergency or non-emergency situations throughout the City and surrounding areas.
- Employees work rotating shifts which cover 24 hours each day and include holidays and weekends.
Benefits
- Hiring Bonus: For individuals hired into the Public Safety Telecommunicator Trainee position, the department is offering a $1,500 hiring bonus. $750 of the bonus will be paid upon hire and the other $750 will be paid upon successful completion of call taker training (approximately six months following hire).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
11-50 employees
