Public Safety Technician- 911 Dispatcher

City of Southfield, MI•Southfield, MI

46d

About The Position

Please check your email inbox, spam and junk folders for important communication regarding your hiring status. If you unsubscribe from emails, you will not receive notices to schedule interviews and testing. The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a mandatory written examination (3 hours), and an oral board interview. Selected candidates will be subject to a level 4 background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step. CLASSIFICATION: PST/911 Dispatcher - Southfield Police Department Salary: $48,467 - $66,759; plus $2.50 per hour for every hour worked as a Dispatcher Excellent benefit package, including medical, dental, vision, retirement, holidays, vacation, and more. Uniforms provided. Lateral Pay: Candidates with current or prior work experience as a 9-1-1 Dispatcher will be considered for additional compensation up to $57,613 based on current certifications, qualifications, and length of service. Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.

Requirements

High school diploma or equivalent.
One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
Prefer candidates with the ability to type 30 w.p.m.
Must be able to read and interpret maps.
Valid driver's license and must meet the City of Southfield driving record standards.
Must have NO felony convictions and no record of serious misdemeanor convictions.

Nice To Haves

Prefer previous experience at a 9-1-1 communications center
Prefer candidates with the ability to type 30 w.p.m.

Responsibilities

Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
Evaluate the information and dispatch police, fire, and emergency medical assistance.
Perform crisis intervention with distraught callers when necessary.
Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
Operate communications equipment including computers, radios, and telephones.
Full-time shift work--including days, afternoons, midnights, weekends, and holidays.
Mandatory unscheduled overtime may be required, depending on staffing.
Performs other duties as assigned.