Public Safety Representative

Adler Planetarium•Chicago, IL

1d•$19 - $21•Onsite

About The Position

The Adler Planetarium connects people to the universe and each other. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler’s focus on meaningful connections dates back nearly a century. Today, the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach efforts. With Adler’s support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way. The Adler Planetarium is seeking a Public Safety Representative (PSR) to join our dynamic team on Chicago's Museum Campus. Brief position summary. This individual will also be responsible for: The Public Safety Representative is responsible for maintaining public safety and security for Adler Planetarium staff, visitors, the building, and the grounds. The position ensures the safety of Adler staff and visitors by conducting on-foot patrols of a 155,500-square-foot building while providing outstanding customer service. The team serves as the first point of escalation for issues on the museum floor and communicates pertinent information to building partners to support a safe and positive guest experience.

Requirements

High school diploma or equivalent
Available to work Adler private events, which will require some weekends and late evenings, possibly working into the early morning hours, with shifts that could end anytime between 10 pm and 3 am.
1 year of security experience, managing emergency situations and following emergency protocols.
Prior work experience dealing with customers, troubleshooting, and/or managing stressful situations
Demonstrated ability to work under pressure and take charge in escalating security situations
Ability to remain professional in all interactions with visitors and colleagues, regardless of circumstance, and ability to use a computer to type accurate reports of incidents, injuries, daily activities, and other texts.
Ability to use a computer to type accurate reports of incidents, injuries, daily activities, and other texts.

Nice To Haves

Certification in CPR/AED/First Aid
Minimum of 20 hours of security training (de-escalation, active shooter, etc.)
Experience working in a museum or large public venue
Experience communicating with two-way radios and public address systems

Responsibilities

maintaining public safety and security for Adler Planetarium staff, visitors, the building, and the grounds
ensuring the safety of Adler staff and visitors by conducting on-foot patrols of a 155,500-square-foot building while providing outstanding customer service
serving as the first point of escalation for issues on the museum floor
communicating pertinent information to building partners to support a safe and positive guest experience

Benefits

7 to 25-hour workweek
Eligible to accrue up to 6 vacation days per year
3 sick days as of date of hire (can accrue up to 6.5 days per year)
Eligible to earn time and a half for working on any of the 7 Adler observed holidays
Flexible work arrangements
Paid Family Bereavement Leave & Jury Duty
Paid Parental Leave
Commuter flexible spending account
403B plan with Adler match
Adler match is 100% vested immediately
Eligible to enroll as of the date of hire
Resources to help address emotional, legal, and financial issues
Face-to-face, telephonic, and web-based services
Free subscription to the Calm Premium app
Employee Loan Program
Discounted Onsite Parking Program
Free Entrance to Chicago area museums and cultural institutions