Public Safety Liaison Manager (Remote)
About The Position
Who We Are Looking For We are seeking someone who possesses the following qualities: Exceptional ability to organize and prioritize tasks with minimal supervision. Effective time management and adept problem-solving skills. Strong interpersonal skills, both verbal and written. Unwavering attention to detail coupled with outstanding organizational prowess. Capability to handle multiple projects concurrently. Proficiency in facilitation and presentation, ensuring clear communication. Confidence and assertiveness in approach. Dependable and responsible with an innovative mindset. Skilled in negotiation and adept at building rapport. Proven track record of consistently delivering results within agreed-upon timelines. Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel. Additional experience in Salesforce is preferred though not a requirement. What You Will Work On Program Oversight & Coordination Lead day-to-day management and coordination of the Public Safety Liaison/Emergency Operation Center Agency Representative Program. Ensure alignment of program activities with strategic prioritiesSupervise and support program staff, including assigning responsibilities, monitoring performance, and providing coaching and guidance Support program scalability across multiple operating regionsMaintain and manage a master training calendar for all operating regions Program Strategy & Planning Develop and implement strategies to expand emergency management engagementStrengthen partnerships with local agencies and stakeholdersIdentify opportunities for program growth and operational improvement Program Tracking & Reporting Monitor and track program activities and performance metricsPrepare and deliver monthly program reportsConduct quarterly business reviews highlighting progress, insights, and recommendations Expense Tracking & Reimbursement Maintain accurate travel and expense logsEnsure all expenses are pre-approved and processed in a timely mannerTrack travel expenses and event-related coordination fees Contract & Policy Compliance Ensure staffing requirements are met, including hiring qualified personnelMaintain compliance with organizational policies, including the Supplier Code of ConductMonitor adherence to contractual obligations and operational standards Internal Coordination & Stakeholder Engagement Provide regular updates to leadership on program progress and key initiativesCollaborate cross-functionally with internal teams to ensure program successServe as a primary point of contact for stakeholders and partnersMaintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed. Ability to identify opportunities, develop innovative solutions, and effectively communicate a vision for driving growth. Develop/build and implement new processes and procedures to enhance performance within Business Operations verticals. Establish and maintain team key performance indicators (KPIs) to monitor performance metrics and track progress against strategic initiatives. Assist in the planning and execution of all people and career growth programs and leadership tracks.
Requirements
- Exceptional ability to organize and prioritize tasks with minimal supervision.
- Effective time management and adept problem-solving skills.
- Strong interpersonal skills, both verbal and written.
- Unwavering attention to detail coupled with outstanding organizational prowess.
- Capability to handle multiple projects concurrently.
- Proficiency in facilitation and presentation, ensuring clear communication.
- Confidence and assertiveness in approach.
- Dependable and responsible with an innovative mindset.
- Skilled in negotiation and adept at building rapport.
- Proven track record of consistently delivering results within agreed-upon timelines.
- Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel.
- Bachelor’s degree required
- At least 7 years' experience, preferably in Emergency Management or Public Safety role.
- 3-5 years of proven experience in program or project management, preferably with direct team leadership responsibilities
- Demonstrated ability to manage, mentor, and develop staff
Nice To Haves
- Additional experience in Salesforce is preferred though not a requirement.
Responsibilities
- Lead day-to-day management and coordination of the Public Safety Liaison/Emergency Operation Center Agency Representative Program.
- Ensure alignment of program activities with strategic priorities
- Supervise and support program staff, including assigning responsibilities, monitoring performance, and providing coaching and guidance
- Support program scalability across multiple operating regions
- Maintain and manage a master training calendar for all operating regions
- Develop and implement strategies to expand emergency management engagement
- Strengthen partnerships with local agencies and stakeholders
- Identify opportunities for program growth and operational improvement
- Monitor and track program activities and performance metrics
- Prepare and deliver monthly program reports
- Conduct quarterly business reviews highlighting progress, insights, and recommendations
- Maintain accurate travel and expense logs
- Ensure all expenses are pre-approved and processed in a timely manner
- Track travel expenses and event-related coordination fees
- Ensure staffing requirements are met, including hiring qualified personnel
- Maintain compliance with organizational policies, including the Supplier Code of Conduct
- Monitor adherence to contractual obligations and operational standards
- Provide regular updates to leadership on program progress and key initiatives
- Collaborate cross-functionally with internal teams to ensure program success
- Serve as a primary point of contact for stakeholders and partners
- Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
- Ability to identify opportunities, develop innovative solutions, and effectively communicate a vision for driving growth.
- Develop/build and implement new processes and procedures to enhance performance within Business Operations verticals.
- Establish and maintain team key performance indicators (KPIs) to monitor performance metrics and track progress against strategic initiatives.
- Assist in the planning and execution of all people and career growth programs and leadership tracks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
