Public Safety Dispatcher - Public Safety - 24 Hours - WE Day Shift

Beth Israel Lahey Health•Cambridge, MA

66d•$21 - $28•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Description:Primary ResponsibilitiesResponsible for maintaining a constant presence within the Protection Services console.Ensures all hospital keys, radios are accounted for at the beginning and end of each shiftMaintains a Daily Operations Journal, Documents all Protection Services activityMaintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.Dispatch Security/Parking staff for assistance at all entrance/exit gates.Monitors all hospital cameras and report any suspicious activity to Protection Services staff.Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.

Requirements

Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.
One year of related work experience.
Valid Massachusetts driver's license preferred.
Good decision-making ability in stressful/emergencies.
Ability to pass and maintain certification in CPI (Non-violent crisis intervention).

Responsibilities

Responsible for maintaining a constant presence within the Protection Services console.
Ensures all hospital keys, radios are accounted for at the beginning and end of each shift
Maintains a Daily Operations Journal, Documents all Protection Services activity
Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.
Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.
Dispatch Security/Parking staff for assistance at all entrance/exit gates.
Monitors all hospital cameras and report any suspicious activity to Protection Services staff.
Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.
Must possess excellent communication skills.
Have the ability to read, write and speak clearly and concisely.
Be able to relay factual information immediately via two way radio or telephone.
Possess the ability to maintain a calm demeanor during stressful, demanding situations.
Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.