Public Safety – Overnight Dispatcher

University of St Thomas • St. Paul, MN

8d • $23

About The Position

The University of St. Thomas, Department of Public Safety, one of the regionally recognized leaders in college and university campus public safety, is seeking highly qualified candidates for full-time Public Safety Dispatcher roles.
This position works an overnight, 12 hour shift from 6:00 PM to 6:00 AM. During the one to three month initial training period, the new hire will train on day, swing, and night shifts.
This position is full time, benefits eligible, and pay begins at $23.00 an hour, with a $1.00 shift differential when working 6:00 pm to 6:00 am. Shift differential will only apply to actual hours worked and will not be paid on PLT, holidays, and short-term and long-term disability.
The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.
This position serves as the core communication and documentation point for the emergency procedures and response of the campus, and includes monitoring radios, multiple emergency and non-emergency phone lines, alarms, cameras, parking ramp usage, officer activity, and service requests. This position also serves as an information source and a first point of contact for faculty, staff, students, guests and members of the university, and the greater neighborhood community. This position deals directly with the public by phone, in person, through web applications and through emails. In this position, the employee must understand, analyze, synthesize and apply the elements of training, policies and procedures, to the wide variety of situations encountered in Dispatch; and be able to identify and use available resources, partnerships and tools to enhance the delivery of public safety services.

Requirements

• High School diploma or equivalent (e.g., GED)
• One year of experience in dispatching or a related field
• Associate’s degree in a relevant field plus completion of relevant skills training

Responsibilities

• Receive, interpret and prioritize calls for service and emergency response, and track all officer activity. Multi-task to handle radio traffic, multiple phone lines, walk-in traffic, alarms, parking ramp assists and emergency line calls, and document all activity in real time.
• Assist officers with making phone notifications to parking violators as requested. Look up parking permits, class schedules, trespass notices, contact information and other investigative information, as directed. Use R25 event listings, requests for service/access and other campus information resources to control access to meeting rooms, offices and classrooms. Monitor Simplex fire control panel, Dice accounts, Diebold door alarms, 911 data collector, McGann ramp computer, and all other alarm systems present in dispatch for 24-hour coverage.
• Identify and report phone line problems, including emergency call boxes, ramp phones, emergency and non-emergency phone lines and elevator phones. Troubleshoot parking issues with callers and control access to, and exit from, the parking facilities. Maintain, troubleshoot and report equipment malfunctions and software problems. Work with backup systems or implement alternate procedures when primary systems fail.
• Review cameras to report issues and to track incidents as they occur.
• Review shift activity and assigned ICRs with the dispatcher going off duty, and review the dispatch briefing binder, Parking Details, and Patrol’s Daily Briefing Log at the start of each shift. Read department emails and the Daily Bulletin at the start of each shift, and keep email open to communication throughout shift. Debrief with supervisors following critical incidents. Attend dispatcher shift meetings and complete department training programs as directed.
• Promote customer service to the campus and assist the UST community to utilize vehicle reservations, radios, contractor key cards and key sets, wheelchairs, traffic vests, or other items that the department may provide or facilitate as a service.
• Assist with UST ID Card door access encodings for students, staff and faculty.
• Follow all specific duty requirements as outlined in the Dispatch operations manual and by department supervisors. Perform other duties and assistance as required.

Benefits

• Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees