Dispatcher - Public Safety

Riverbay Corporation • New York, NY

2d

About The Position

Essential Job Duties and Responsibilities:

Accurately questions callers to determine their location, nature of the emergency, and determine appropriate response, ensuring swift prioritization of life-critical situations.
Receive and manage incoming telephone calls for emergency and non-emergency police, fire, and medical assistance, as well as other public safety services.
Utilize computerized systems and networks to enter, update, and retrieve information regarding public safety concerns.
Dispatch appropriate emergency units based on the nature and urgency of incidents, in alignment with established protocols.
Relay precise information and instructions between callers, emergency responders, and other relevant parties to ensure effective coordination of response efforts.
Monitor surveillance tools to detect and confirm incidents requiring immediate attention.
Perform diagnostic checks on communication systems, reporting malfunctions promptly to technical support teams.
Maintain detailed electronic logs of all calls, responses, and dispatch actions to ensure accurate reporting and future review.
Performs all other duties as assigned or required.

Requirements

• Must possess effective written/oral communication skills.
• Candidate should have the ability to stay calm and focused in fast-paced environment.
• Must be able to multi-task and prioritize competing demands effectively.
• Must be able to work mandatory overtime, holidays and weekends based on the needs of the department.
• Ability to be flexible in scheduling as necessary: 1st shift: Midnight to 8AM; 2nd shift: 8AM to 4PM and 3rd shift: 4PM to Midnight.
• Must have basic computer skills in Microsoft Office.
• Must be able to multitask in a fast-paced environment and perform multifunctional assignments.
• Must be able to read and write in English
• HS Diploma/GED or equivalent required

Nice To Haves

• Ability to type 35 wpm preferred.
• Bilingual is a plus

Responsibilities

• Accurately questions callers to determine their location, nature of the emergency, and determine appropriate response, ensuring swift prioritization of life-critical situations.
• Receive and manage incoming telephone calls for emergency and non-emergency police, fire, and medical assistance, as well as other public safety services.
• Utilize computerized systems and networks to enter, update, and retrieve information regarding public safety concerns.
• Dispatch appropriate emergency units based on the nature and urgency of incidents, in alignment with established protocols.
• Relay precise information and instructions between callers, emergency responders, and other relevant parties to ensure effective coordination of response efforts.
• Monitor surveillance tools to detect and confirm incidents requiring immediate attention.
• Perform diagnostic checks on communication systems, reporting malfunctions promptly to technical support teams.
• Maintain detailed electronic logs of all calls, responses, and dispatch actions to ensure accurate reporting and future review.
• Performs all other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED