Public Safety Dispatcher

Emory Healthcare•Atlanta, GA

About The Position

Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more! RESPONSIBILITIES: The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems. Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers. Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms. Monitor complex system of alarms, computerized access control, and CCTV. Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.

Requirements

Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.
A high school diploma or equivalent preferred.
Additional training beyond high school preferred.
APCO, IAHSS or related certification desired.

Responsibilities

Receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
Utilize effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.
Exhibit technological competency to utilize complex telecommunications, alarms, and computer systems.
Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.
Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
Monitor complex system of alarms, computerized access control, and CCTV.
Remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.