Public Safety Dispatcher

San Manuel Band of Mission Indians•Highland, CA

9d•Onsite

About The Position

Under the direction of the Manager, Dispatch Shift, the Public Safety Dispatcher is responsible for performing their duties and responsibilities in accordance with all established laws and regulations to include the San Manuel Department of Public (DPS) Safety Policies and Procedures. These duties include operating all radio-telephone transmitting and receiving equipment along with the computer-aided dispatch system; All information must be recorded in a timely, accurate manner, recording all pertinent information for emergency and non-emergency request for service from the Tribal Community, Resort, Casino, Offsite properties; as well as law enforcement agencies, fire, medical or other emergency services. This position uses multiple communications systems to coordinate emergency calls; relay information and assistance; directly coordinates requests involving law enforcement agencies and other emergency response personnel, provides notifications in accordance with predetermined plans across all Departments. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, emergency service agencies and other Departments. Conducts immediate public safety threat analysis and coordinate with law enforcement and other Enterprise Departments. Broadcast all immediate public safety emergencies and Be On the Lookout (BOLO) information across all radio channels and enter data into the Computer Aided Dispatch Software (CAD) system. 2. Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls for service through the computer-aided dispatching system for the enterprise; Tribal community; other law enforcement, fire, and emergency services agencies. Tracks availability status of all Public Safety units: maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of Public Safety units, accurately maintain, and update daily computerized log of all Enterprise field/ facility/units/officers dispatched. 3. Monitors emergency alarm systems, analyzes recorded and live surveillance video of non-gaming activities to detect any suspicious activity which may pose a risk to employees, vendors, guests, Tribal Community or Casino/Resort/Offsite operations. Accurately reads, interprets, inputs and relays information obtained from the Tribal Community, employees, customers, and other law enforcement/public safety personnel into the CAD Software. Makes appropriate risk and safety notifications across the enterprise. 4. Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to Tribe, Public and the responding units. Performs camera checks and inputs Surveillance Technical Work Orders or Malfunction Forms and reports any other problems pertaining to surveillance equipment. 5. Provides support to the Tribal Community through different services to ensure safety; to include Tribal Elder checks during power outage to screen for possible medical or other emergency assistance. Handles Tribal community dispatch services of animal control, environmental factors, and beekeepers. 6. Performs other duties as assigned to support the eﬃcient operation of the department.

Requirements

High School Diploma or GED is required.
Minimum of three (3) years of experience in high volume customer service environment; including dealing with the public in stressful situations is required.
Must be 21 years of age.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Must have excellent written and verbal communication.
Pass typing testy at a speed of at least thirty-five (35) words per minute with 90% accuracy.
Must possess a California Peace Officer Standards & Training (POST) Basic Dispatch Certificate or obtain certification within one year of employment.

Nice To Haves

Associate in criminal justice related field is preferred.
Prior Law enforcement or Fire Emergency Dispatch experience is strongly preferred.
Bilingual abilities are a plus.
Experience conducting, assessing, and mitigating security threats is preferred;
Ability to distinguish between emergency and non-emergency calls.
Knowledge of basic communications rules and regulations governing operation of radio and telephone transmitting and receiving systems.
Knowledge of standard radio broadcasting and dispatch procedures and policies;
Knowledge of policies and procedures for receiving and processing emergency and non-emergency calls for service.
Knowledge of landmarks on the reservation, tribal properties, and casino locations as well as geographic boundaries and streets on the reservation and in the surrounding area.
Knowledge of Public Safety radio codes, ten codes, phonetic alphabet, and practices and procedures;
Knowledge of basic criminal and civil law including tribal codes and ordinances.
Ability to operate the department's computer, Microsoft Office, and CAD phone systems, and radio equipment.
Ability to use creative and proactive problem-solving skills in unusual situations as well as exercise good judgment and make sound decisions quickly in an emergency situation;
Ability to effectively communicate with and elicit information from upset and/or irate customers, tribal members, or employees.
Ability to listen to incoming phone information or radio information and assimilate spoken instructions and/or information from other Enterprise Public Safety communications dispatchers and/or supervisors.
Ability to shut out extraneous information from other radio channels and co-workers, while selectively listening to information recognized as crucial, or of an emergency nature.
Ability to understand and follow oral, written, and electronically transmitted instructions.
Ability to establish and maintain positive working relationships with communications employees and supervisors, Public Safety personnel, other Enterprise personnel, law enforcement and/or fire department personnel.

Responsibilities

Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, emergency service agencies and other Departments.
Conducts immediate public safety threat analysis and coordinate with law enforcement and other Enterprise Departments.
Broadcast all immediate public safety emergencies and Be On the Lookout (BOLO) information across all radio channels and enter data into the Computer Aided Dispatch Software (CAD) system.
Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls for service through the computer-aided dispatching system for the enterprise; Tribal community; other law enforcement, fire, and emergency services agencies.
Tracks availability status of all Public Safety units: maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of Public Safety units, accurately maintain, and update daily computerized log of all Enterprise field/ facility/units/officers dispatched.
Monitors emergency alarm systems, analyzes recorded and live surveillance video of non-gaming activities to detect any suspicious activity which may pose a risk to employees, vendors, guests, Tribal Community or Casino/Resort/Offsite operations.
Accurately reads, interprets, inputs and relays information obtained from the Tribal Community, employees, customers, and other law enforcement/public safety personnel into the CAD Software.
Makes appropriate risk and safety notifications across the enterprise.
Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to Tribe, Public and the responding units.
Performs camera checks and inputs Surveillance Technical Work Orders or Malfunction Forms and reports any other problems pertaining to surveillance equipment.
Provides support to the Tribal Community through different services to ensure safety; to include Tribal Elder checks during power outage to screen for possible medical or other emergency assistance.
Handles Tribal community dispatch services of animal control, environmental factors, and beekeepers.
Performs other duties as assigned to support the eﬃcient operation of the department.

Benefits

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.

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