EMS Public Safety Dispatcher - Huntsville EMS - FT - Shift Varies

HH Health System • Huntsville, AL

9d

About The Position

This position performs dispatch and/or call taking of emergency and non-emergency medical assistance.

Requirements

• Education: High School diploma or equivalent
• Typing Skills - Must have the ability to type a minimum of 35 words per minute.
• Pre-employment Testing – CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.
• Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
• Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence of other distracting sounds via a headset, telephone, or other external source.
• Listening Skills – ability to retain detailed information
• Vision Skills – must have adequate vision to quickly and accurately read maps, safety manuals, and all computer system monitors. Specific vision abilities required by this job include color vision, close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Language Skills - Ability to read and interpret documents such as safety rules, operati

Responsibilities

• Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
• Monitor various radio frequencies to keep apprised of developing situations.
• Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies and medical first responders.
• Read and effectively interpret maps and information from a computer screen in order to determine locations and provide directions.
• Enters, updates, and retrieves information from a variety of computer systems.
• Relay information and messages to and from emergency sites, to all other individuals or groups requiring notification.
• Scan computer screens, and contact field units in order to determine units available for dispatch.
• Knowledge of and ability to operate computer-based telephone system.
• Demonstrates faithfulness in work attendance and punctuality
• Exhibits sufficient multi-tasking to accomplish required time management of all activities
• Works diligently to provide excellent customer service by being calm, polite, and sympathetic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED