Public Safety Dispatcher, Elmhurst Hospital, Evenings

Nevada System of Higher Education

3d • $19 - $27 • Onsite

About The Position

The Public Safety Dispatcher is a critical position responsible for ensuring the efficient and effective communication and coordination of security and emergency response activities within our healthcare facility. This role plays a vital part in maintaining a safe and secure environment for patients, visitors, and staff.

Requirements

• High School Diploma or GED level of education
• Driver’s License requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.
• Minimum one year experience as a telephone operator or equivalent
• Any equivalent combination of training and experience which provides the required knowledge, skills and abilities to perform the job

Responsibilities

• Receiving and prioritizing emergency and non-emergency calls, including requests for assistance, incidents, and alarms.
• Dispatching Public Safety Officers and other emergency services as needed.
• Monitoring multiple communication channels and responding promptly to all requests for assistance.
• Maintaining clear and accurate communication with Public Safety Officers, hospital staff, and external emergency responders.
• Relaying important information, updates, and instructions to appropriate parties during emergencies or incidents.
• Tracking and managing the deployment of security personnel and resources to ensure adequate coverage of the hospital premises.
• Maintaining real-time awareness of the location and status of all Public Safety Officers on duty.
• Recording and maintaining detailed logs of all incoming calls, incidents, and dispatch activities.
• Ensuring accurate and thorough documentation of incident reports and related information.
• Assisting in the implementation of emergency response plans and procedures during critical incidents.
• Providing guidance to staff and visitors regarding emergency evacuation procedures when necessary.
• Operating and monitoring communication equipment, including two-way radios, telephones, and computer-aided dispatch systems.
• Performing routine checks and maintenance of communication equipment.
• Providing training and support to new Public Safety Dispatchers as needed.
• Staying current with emergency dispatch protocols and procedures.

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees